SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9973  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable learners to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Bookkeeping includes: invoices, receipts, account reconciliations etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Bookkeeping principles are complied with. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Bookkeeping principles.
8. Invoices, receipts and account reconciliations.
9. Debtors and creditors.
10. Tax types.
11. Percentages.
12. Invoicing and receipting. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Manage information

    1. Process payments.
  • Copies of transaction records are retained and filed.
  • Invoices and receipts are correctly issued. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Understand Contextual world-systems

    1. Sell services.
  • Customer requirements are accurately documented. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence

    1. Process payments.
  • Bookkeeping principles are complied with.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  35939   National Certificate: Pulp and Paper Woodyard Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2007-02-01  Was FPMSETA until Last Date for Achievement 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  60169   National Certificate: Water and Wastewater Reticulation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  65409   National Certificate: Building and Civil Construction  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 
    Elective  20814   National Certificate: Construction Plastering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 
    Elective  21853   National Certificate: Construction Plumbing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2007-09-12  Was CETA until Last Date for Achievement 
    Elective  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 
    Elective  48643   Further Education and Training Certificate: Chemical Pulp Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  48644   Further Education and Training Certificate: Paper, Board or Tissue Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Reregistered  2024-12-05  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 4 TOPS ACADEMY 
    2. Abakholwe Community Developers (Pty) Ltd 
    3. Abasizi Contractor Development Services Pty Ltd 
    4. Academy for Construction Skills (Pty) Ltd (ACS) 
    5. Academy of York Pty Ltd 
    6. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    7. AFRICA SKILLS VILLAGE 
    8. AGB MATHE BUSINESS SERVICES 
    9. AL Abbott and Associates (Pty) Ltd 
    10. ALL CONNECTIONS TRAINING AND CONSTRUCTION (PTY) LTD 
    11. ALLINA FRANCIS (SA) 
    12. Amber Tower Training 
    13. AMBROSER SOLUTIONS (PTY) LTD 
    14. Amokoro Training (PTY) Ltd 
    15. Arehone Consulting 
    16. Artisan Development Academy 
    17. Asemhle Trading 
    18. BELCOMEC TRAINING 
    19. Better Best Agri Development 
    20. BH Training and Consulting (Pty) Ltd 
    21. Bhekwell Group 
    22. Big Tree Group 
    23. Blacken Security Services 
    24. Bokgoni Training And Development 
    25. BOLAND COLLEGE (Paarl) 
    26. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    27. Bright Storm Projects 
    28. Builders Training Centre 
    29. Buna Construction And Projects 
    30. Business Management Training College (Pty) Ltd 
    31. Buyisiwe Management Services 
    32. Capricorn FET College - Central Office 
    33. CBM TRAINING PTY LTD 
    34. CENTRE FOR CAREER GUIDANCE AND PROFESSIONAL DEVELOPMENT CC 
    35. Centre For Economic Participation 
    36. CHILUTSI TRADING ENTERPRISE 
    37. CITIVIEW TRADING AND PROJECTS 
    38. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    39. Coastal Kzn F.E.T. College - Appelsbosch Campus 
    40. College of Cape Town (City Campus) 
    41. Construction Resource Development College 
    42. CSTA Training Academy 
    43. CTC COLLEGE (PTY) LTD 
    44. Cutting Thru Training (Pty) Ltd 
    45. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    46. Dego Consultants 
    47. Ditiropele Development and Maintenance Services 
    48. DSL Training and Projects (PTY) LTD 
    49. Eastcape Training Centre 
    50. EDUCATORY ELECTRO SERVICES 
    51. EDUTEL SERVICES PTY LTD 
    52. Ekurhuleni Artisans and Skills Training Pty Ltd 
    53. Elangeni College for FET - Central Office 
    54. Elata Management Consultants 
    55. ELECTRICAL TRAINING CONSULTANTS 
    56. Emergence Growth - Virago Consulting 
    57. Enjo Consultants 
    58. ENTELEKEY GROUP 
    59. ERGO MAPHELONG INSTITUTE (PTY) LTD 
    60. Ergo-Maphelong Institute 
    61. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    62. ETHEKWININ MUNICIPALITY- SEACOW LAKE 
    63. FACHS Business Consulting & Training 
    64. False Bay College 
    65. GADJENI TRADING ENTERPRISE 
    66. Gert Sibande TVET College 
    67. GG SQUARED PROJECTS 
    68. GNS ENTERPRISE (PTY) LTD 
    69. Godisang Development 
    70. Goitsebasadi Construction Project 
    71. HAZYVIEW WATER SKILLS ACADEMY 
    72. HIZONEX PTY LTD 
    73. Hlumanathi Trading PTY LTD 
    74. Ikemeleng Training and Development Services 
    75. IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC 
    76. ILG & H 
    77. ILINGE LABANTU TRAINING INSTITUTE 
    78. IMBAWULA CIVIL ENGINEERING ACADEMY 
    79. In Touch Community Development & Project Managers 
    80. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    81. INFINITE DIMENSION CONSULTING 
    82. Infomage 
    83. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    84. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    85. IQRAAM DEVELOPMENT CONSULTANCY (PTY) LTD 
    86. Isivuno HR and Solutions 
    87. Itemba Development Consultants 
    88. IZWE TRAINING AND DEVELOPMENT 
    89. Josmap Training Institute 
    90. Jot Tirelo 13 Trading (Pty) Ltd 
    91. JOYEVE TRADING ENTERPRISE (PTY) LTD 
    92. Kamofatso Construction and Academy 
    93. Keewave Trading 403 
    94. KING HINTSA TVET College 
    95. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTY LTD 
    96. KNK Largesuccess Construction 
    97. L S Nkosi CC 
    98. LABOURNET CENTRAL PTY LTD 
    99. LANTHIE CHEMZ DISTRIBUTORS (PTY) LTD 
    100. Leps Training Consultants 
    101. LNT Trading Enterprise 
    102. Luzana Training Academy 
    103. Macsen Construction & Projects 
    104. Maduna Development Agency cc 
    105. Maesela Phaladi Investment and Construction PTY LTD 
    106. MAFOHLA SOLUTION 
    107. Majoncor Projects and Training Academy (Pty) Ltd 
    108. Majuba TVET College 
    109. Mangaung Artisan Developers and Projects 
    110. Masana Social Consultants cc 
    111. Masima Training Sa Cc 
    112. Microzone Training CC 
    113. MILNEX - BALFOUR 
    114. Mkhosana Civils and Skills Development 
    115. MMAKAU TRAINING INSTITUTE (PTY) LTD 
    116. MMESELANE CONSTRUCTION 
    117. Mnambithi TVET College 
    118. MOGOLO ACADEMY - ENKELBULT 
    119. Montana Skills Development Agency 
    120. Mopani South East FET College - Central Office 
    121. Moraba Training and Civil Construction (Pty) Ltd 
    122. Mothusi Management Consultants 
    123. Mpilende Training and Technology Solutions 
    124. MPUMALANGA REGIONAL TRAINING TRUST 
    125. MPUMAMANZI ACADEMY (PTY) LTD 
    126. MSC Education Holdings Pty Ltd 
    127. Mthoms Trading 
    128. MTL Training and Projects 
    129. MZANTSI TRUCK & BUS (Uitenhage) 
    130. NEMJA SECURITY AND PROJECTS CC 
    131. Ngakatse Trading 
    132. NKANYEZI FOUNDATION 
    133. Nkomaba Trading and Projects 
    134. Nkqubela Community Developers 
    135. Nnite Trading Enterprise 
    136. Nokuthula Dube & Associates 
    137. NOLOSHA 
    138. NOMAKU TRADERS CC 
    139. NOMASOJABULA TRAINING CENTRE 
    140. Northern Cape Rural TVET College 
    141. Northlink TVET College 
    142. Novi General Services 
    143. NSINGWENI CONSULTING (PTY) LTD 
    144. NTEK PTY LTD 
    145. Nteko Investments 
    146. Ntongenhle Construction Force 
    147. O & K PROJECT (PTY) LTD 
    148. Orbit FET College - Central Office 
    149. PIONEER BUSINESS CONSULTING (PTY) LTD 
    150. PIONEERS SKILLS DEVELOPMENT INSTITUTE 
    151. PMA Holdings (PTY ) LTD. 
    152. POINT COACH WORKS T/A SUPERTECHNIK (Durban) 
    153. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    154. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    155. Pro Meetse 
    156. PROMINENT EMZANSI PROJECTS 
    157. Protech Training (Pty) Ltd 
    158. PTDEV (PTY) LTD 
    159. Qualfurn Training & Projects (Pty) Ltd 
    160. RAND WATER ZWARTKOPJIES TRAINING CENTRE 
    161. Realeboga Training Provider 
    162. Reata Services (Pty) Ltd 
    163. Regenesys Management (Pty) Ltd 
    164. RESISA LOGISTICS (Ltd) Pty 
    165. Sakhisizwe Development Training 
    166. Schoolboy Training Centre 
    167. SEANEGO INTERGRATED NATURAL RESOURCES MANAGEMENT 
    168. SEDA Construction Incubator Trust 
    169. Sejamo Construction and Training 
    170. SESANA PROJECTS 
    171. Setlhabi Development 
    172. Sinethemba Visiwe PTY LTD 
    173. SISHEN IRON ORE COMPANY (PTY) LTD 
    174. SITAMELA SIVE TRADING CC 
    175. SIYAFUNDA BUSINESS SYSTEM 
    176. SJM Squared Construction CC 
    177. SKILLS TRAINING RESOURCES GROUP 
    178. Sonani Training and Communications 
    179. South African Institute of Renewable Energy 
    180. STEVENEL TRAINING CONSTRUCTION AND CIVIL 
    181. THE FINISHING COLLEGE (PTY) LTD 
    182. Thekweni TVET College 
    183. THOBOLOGO TRAINING & EDUCATION GROUP 
    184. Tirisano Ya Bakwena Consultants CC 
    185. Tius Consultants 
    186. Tjeka Training Matters Pty Ltd 
    187. Tlhogi''s Consulting and Projects 
    188. TOURISM & BUSINESS INSTITUTE OF SOUTHERN AFRICA 
    189. Tovani Traiding 299 
    190. TRAINING INNOVATION OF SOUTH AFRICA 
    191. TRINITY COLLEGE (PTY) LTD 
    192. TSEBO SECHABA CONSULTING 
    193. TSHIKAMOTHA TRADING AND TRAINING 
    194. Tshwane North College for FET - Central Office 
    195. TSK Projects 
    196. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 
    197. Ubucubu Home Industries 
    198. UKHONKOLO CONCRETE PRODUCTS 
    199. Umfolozi FET College 
    200. Umgungundlovu FET College 
    201. URSIVOX (PTY) LTD 
    202. UTHUNGULU HUMAN RESOURCE DEVELOPMENT 
    203. WAL TRAINING 
    204. West Coast TVET College 
    205. Zakhele Jwarha Trading PTY LTD 
    206. Zama Training & Developments 
    207. Zwide Development 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.