SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

National Certificate: Retail Shop Floor Practices 
48763  National Certificate: Retail Shop Floor Practices 
SGB Retail and Wholesale 
Was W&RSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
National Certificate  Field 11 - Services  Wholesale and Retail 
Undefined  122  Level 2  NQF Level 02  Regular-Unit Stds Based 
Passed the End Date -
Status was "Registered" 
SAQA 1357/04  2004-12-02  2007-05-02 
2008-05-02   2011-05-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
58206  National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  120   

The Certificate will form part of a learning pathway that currently stretches from NQF Levels 2 to 5. There will thus be a ready progression of learning from Level 2 upwards, ultimately culminating in a qualification at NQF Level 5 with the prospect of a management position within an organisation.

Specifically, the purpose of this Certificate qualification is to equip learners to understand and acquaint themselves with the underlying principles of all of the major areas related to the Wholesale & Retail sector, thus enabling them to become effective employees, employers and/or self-employed members of society. The Certificate further aims to provide career paths with associated learnerships through various levels and areas of the Wholesale and Retail environment thus promoting the notion of quality lifelong learning. By assisting in the development of competence in this field (arguably one of the bigger, more labour intensive and therefore important arenas for social and economic transformation in the country), this Certificate will provide a stepping-stone for learning at the Higher Education and Training Band.

This Certificate provides learners with a grounding in all areas of Wholesale and Retail. This will enable them not only to understand the South African context of the sector but also to use this learning in various business environments.


The National Certificate: Retail Shop Floor Practices, NQF Level 2, is designed to meet the needs of the learners who are already employed and involved in the Wholesale and Retail field. Additionally, however, it will also allow access to, and meet the needs and aspirations of, the youth and unemployed who wish to pursue a career in this area, or in fields where this learning may be useful. This furthermore includes adult learners who want to enter the arena or develop their careers in one or more of the related sub-fields. Since this Certificate is part of the learning pathway it will allow mobility to persons operating at any level in the field.

The development of competence in this field will lead to world-class service delivery, company longevity, the promotion of wealth, and job creation. Application of the learning achieved in completing this qualification will also assist employed and unemployed persons to enter other industries where they will be able to apply this learning in a practical context.

This qualification reflects some of the needs of the Wholesale and Retail sector both now and in the future. It gives accessibility and flexibility to learners either as a support service provider in the corporate sector, or as a shop floor employee having personal contact with clients/customers. The impact of this Certificate on society and the economy is reflected in the multiple job roles and careers that can stem from the qualification, including self-employment opportunities, job creation opportunities and the development of, or entry to, learners who are employed within the private or public sector. It can further stimulate and support skills development in the SMME sector. The range of learners would include school-leavers, youth & unemployed, and those already employed at the appropriate level desiring learning and growth opportunities, as well as the self-employed.

The added value of the skills, knowledge and understanding developed by the Certificate will be evidenced by greater productivity resulting from the improved performance by the learner, due to the integration of the learning which will have taken place in the workplace. 

Learners starting to access this qualification will have demonstrated competence against the relevant Numeracy and Literacy standards at NQF Level 1, either through a previous qualification, or through the process of Recognition of Prior Learning, which assesses workplace-based experiential learning.

Recognition of prior learning (RPL)

This Qualification can be achieved wholly or in part through the Recognition of Prior Learning and the Qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual Unit Standards as required by the Fundamental, Core and Elective areas stipulated in the Qualification and by the Exit Level Outcomes.

An RPL process may also be used to credit learners with Unit Standards in which they have developed the necessary competency as a result of workplace and experiential learning

RPL may also be used by learners, who are not in possession of a GETC or equivalent qualification, to gain access to the Qualification.

Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based Qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes. 


The certificate is made up of a planned combination of learning outcomes that have a defined purpose and will provide qualifying learners with applied competence and a foundation for further learning.

The Qualification is made up of Unit Standards classified as Fundamental, Core and Elective. A minimum of 122 credits is required to complete the Qualification.

In this Qualification the credits are allocated as follows :

Fundamental: 36 credits 30 %
Core: 56 credits 46 %
Elective: 30 credits 24 % 

1. Communicate both verbally and in writing.
2. Understand and apply mathematics.
3. Function at a point of sales.
4. Display goods in a Wholesale and Retail environment.
5. Maintain a safe and secure Wholesale and Retail environment.
6. Identify the fundamental components of the W & R environment.
7. Offer and maintain a credit facility.
8. Perform stock related functions.
9. Perform general administrative and office functions.
10. Pack and handle food and non-food items. 

1.1 Texts are read and responded to.
1.2 Main ideas in literary texts are identified and interpreted.
1.3 A variety of speaking and listening strategies, accommodating socio-cultural sensitivities, are used to maintain communication.
1.4 Information is organised and presented in a focused and coherent manner.
1.5 A specific audience and purpose is written for by adapting language to suit the context.

2.1 Rational and irrational numbers and number systems are understood and applied in terms of basic business calculations.
2.2 Basic calculations are made using a range of techniques and electronic equipment.
2.3 Scientific notation is understood and used.
2.4 The legal requirements associated with Wholesale and Retail calculations are recognised.
2.5 Problems are solved by using a range of patterns and mathematical functions.
2.6 3- Dimensional shapes are used to measure and calculate physical quantities.
2.7 Probability and statistical concepts are understood and used in problem solving and decision making.

3.1 Point of sales functions are performed efficiently according to administration and security procedures.
3.2 Point of sales transactions are recorded accurately and end of day procedures are effected.
3.3 An understanding of shrinkage and sales targets at a point of sales is demonstrated.

4.1 Promotional displays are erected and maintained as per the organisation's promotional strategy.
4.2 Merchandise is unpacked and displayed using the correct fixtures and fittings and applying the appropriate merchandise handling techniques based on stock characteristics.
4.3 Merchandise is clearly marked using appropriate equipment and in compliance with promotional brief.
4.4 Displays are monitored according to instructions and stock characteristics and in such a manner that minimises losses and enhances the supply chain function of the organisation.

5.1 Legislation regarding Occupational Health and Safety is understood and applicable safety procedures in workplace are described.
5.2 Appropriate action can be taken with regards to hazards and emergency situations.
5.3 Internal and external housekeeping standards are maintained.

6.1 The relationship between various categories and sub-sectors within the Wholesale and Retail environment is identified.
6.2 The relationship between various operational departments in a Wholesale and Retail store is identified.
6.3 The various forms of legislation that impact on the Wholesale and Retail environment are identified and complied with.
6.4 The standards for customer service are identified.

7.1 Credit membership benefits are explained and promoted.
7.2 Legal implications and terms of conditions pertaining to selected credit options are explained.
7.3 Administrative functions related to the customer's account are performed.

8.1 Stock is received into the wholesale or retail outlet ensuring that stock balances are maintained.
8.2 Stock is safely delivered to customers.
8.3 Legal requirement and organisation policies and procedures for transporting goods are applied.
8.4 Administrative functions related to stock receipt and delivery are performed.
8.5 Stock takes are performed.

9.1 Documentation is filed.
9.2 General office equipment is used.
9.3 Time and work processes are managed.
9.4 The office area is maintained according to organisational standards.
9.5 Knowledge of how to behave in a business environment and an understanding of basic business ethics is demonstrated.
9.6 A computer is operated.

10.1 Customer purchases are packed in accordance with organisational policy.
10.2 Food products are handled, stored and disposed of in accordance with company procedures.

Integrated Assessment

Integrated assessment at this level will evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to:
  • Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards required.
  • Illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken.

    The assessment will require assessment methods, which take evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.

    A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

    The term integrated assessment implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, and foundational competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.

    Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA. 

    This Qualification has been benchmarked against international practice in Wholesale and Retail. However, it needs to be recognised that this Qualifications is explicitly placed within the South African context.

    The following list of qualifications relate to the National Certificate : Wholesale and Retail General Practice.
  • National Certificate in Retail and Wholesale (NC 5570) - New Zealand
  • Scottish Vocational Qualification in Retail Operations (G6PP 22) - Scotland
  • Certificate II in Retail Operations (WRR 20102) - Australia
  • Retail Sales Assistant Traineeship (Foras Aiseanna Saothair) - Ireland

    Although a search was done for retail qualifications in Namibia, Zimbabwe, Nigeria, and Asia there were no results found. 

    This Qualification will articulate vertically with all other qualifications registered within the envisioned learning pathway (currently NQF Levels 2-5). Possibilities for vertical articulation outside of the Wholesale and Retail environment include (for example) :
  • Certificate: Basic Administration (ID 20356)
  • Certificate: Retailing (ID 22956)
  • National Certificate: Food Services (ID 22315)

    Possibilities for horizontal articulation outside of the Wholesale and Retail environment include (for example):
  • Certificate: Basic Security Practices (ID 17214)
  • Certificate: Reception Operations and Services (ID 22914) 

  • Anyone assessing a learner, or moderating the assessment of a learner, against this Qualification must be registered as an assessor / moderator with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, in terms of agreements reached around assessment and moderation between various ETQAs (including professional bodies), and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at all exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual Unit Standards as well as the integrated competence described in the Exit Level Outcomes of the Qualification.
  • Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory. 

    For an applicant to register as an assessor or moderator of this Qualification the applicant needs:
  • To be declared competent in all the outcomes of the National Assessor Unit Standards
  • To be in possession of a relevant Qualification (higher than NQF Level 2) 

  • NOTES 
    This qualification has been replaced by 58206, which is the National Certificate: Wholesale and Retail Operations, NQF Level 2, 120 credits. 

    Core  114895  Define the core concepts of the wholesale and retail environment  Level 2  NQF Level 02  10 
    Core  114903  Interact with customers  Level 2  NQF Level 02 
    Core  114912  Maintain a safe and secure wholesale and retail environment  Level 2  NQF Level 02  10 
    Core  114906  Mark merchandise and maintain displays  Level 2  NQF Level 02  10 
    Core  114894  Process payment at a Point of Sales (POS)  Level 2  NQF Level 02  10 
    Core  114889  Record transactions  Level 2  NQF Level 02 
    Fundamental  8963  Access and use information from texts  Level 2  NQF Level 02 
    Fundamental  9009  Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems  Level 2  NQF Level 02 
    Fundamental  7480  Demonstrate understanding of rational and irrational numbers and number systems  Level 2  NQF Level 02 
    Fundamental  9008  Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts  Level 2  NQF Level 02 
    Fundamental  8962  Maintain and adapt oral communication  Level 2  NQF Level 02 
    Fundamental  8967  Use language and communication in occupational learning programmes  Level 2  NQF Level 02 
    Fundamental  7469  Use mathematics to investigate and monitor the financial aspects of personal and community life  Level 2  NQF Level 02 
    Fundamental  9007  Work with a range of patterns and functions and solve problems  Level 2  NQF Level 02 
    Fundamental  8964  Write for a defined context  Level 2  NQF Level 02 
    Elective  114888  Perform cleaning functions within a Wholesale and Retail outlet  Level 1  NQF Level 01 
    Elective  114897  Administer deliveries  Level 2  NQF Level 02  10 
    Elective  114908  Apply food safety practices in a wholesale and retail outlet  Level 2  NQF Level 02 
    Elective  14359  Behave in a professional manner in a business environment  Level 2  NQF Level 02 
    Elective  114891  Count stock for a stock-take  Level 2  NQF Level 02 
    Elective  114910  Implement food-handling practices in wholesale and retail outlet  Level 2  NQF Level 02 
    Elective  114904  Implement promotional instructions  Level 2  NQF Level 02 
    Elective  114899  Maintain the customer's account  Level 2  NQF Level 02 
    Elective  14342  Manage time and work processes within a business environment  Level 2  NQF Level 02 
    Elective  114902  Operate a computer in a Wholesale/Retail outlet  Level 2  NQF Level 02 
    Elective  114893  Pack customer purchases at point of sales  Level 2  NQF Level 02 
    Elective  114890  Perform office functions in a wholesale and retail outlet  Level 2  NQF Level 02 
    Elective  114892  Dispatch stock  Level 3  NQF Level 03  10 
    Elective  114887  Prepare a vehicle for deliveries  Level 3  NQF Level 03 
    Elective  114896  Receive stock  Level 3  NQF Level 03  12 

    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.

    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
    1. Boxer Superstores (Pty) Ltd 
    2. Edutel Wholesale & Retail Academy 
    3. Guest Resource Services (Pty) Ltd 
    4. New Clicks South Africa (Pty) Ltd 
    5. Open Learning Group (Pty) Ltd 
    6. Owl Business Training PTY LTD 
    7. Rand International Management & Training 
    8. Siyaya Skills Institute Eastern Cape 

    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.