SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  4   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. Africa Rising Advisory Services Pty Ltd 
    3. Amabamba Recruitment 
    4. Amandla Consulting Services 
    5. Amandla Obunye Training Academy 
    6. AVAX SA 481 CC. T/A Mandisa Development Services 
    7. Avenida (Pty) Ltd 
    8. Bephaswana Skills Development (Pty) Ltd 
    9. Bohlokoa Business Consultancy 
    10. Brilliant Affairs 
    11. Buyisiwe Management Services (Pty) Ltd 
    12. Cale Developments 
    13. Concepts of Sustainable Management (CSM) 
    14. Destiny Management Consultants (Pty) Ltd 
    15. E-Login Business Institute (Pty) Ltd 
    16. Edequette Training Institute 
    17. Edutel Public Service Company 
    18. Edutraining Business College 
    19. Excellent Minds Institute (Pty) Ltd 
    20. Fachs Business Consulting and Training 
    21. Fire Protection Association of Southern Africa 
    22. Fort Hare Trading Solutions (Pty) Ltd 
    23. Free State Training and Development Institute 
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    31. Institute of Busines Management of Southern Africa 
    32. Integrated Corporate Skills Solution 
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    34. Jobafrik Consulting 
    35. Josmap Training Institute 
    36. Kgaka Kgolo Institute 
    37. Khantsha Projects NPC 
    38. Khehli Institute 
    39. Khoali group of Companies (Pty) Ltd 
    40. KOKANO PROJECTS PTY LTD 
    41. Kwa Nxamalala Computer College 
    42. Le - Mark Training and Development Pty (Ltd) 
    43. Madingoane and Family Construction 
    44. Majuba Technical Vocational Education and Training 
    45. Makoti Skills Development Solutions 
    46. MANCOSA Pty (Ltd) 
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    48. MATEPE INVESTMENTS (PTY) LTD 
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    50. Mdaka Omnyama Trading and Projects 
    51. Mementos Training Pty Ltd 
    52. Milpark Education (Pty) Ltd 
    53. MMPS Holdings 
    54. Mowils Consultants 
    55. Mpumalanga School of Government - MPSG 
    56. MTK Corporate Solutions 
    57. Nemalale Eagles Consultancy CC 
    58. Neopeo Trading & Projects 
    59. Ngidi Consulting (Pty) Ltd 
    60. Nokusho M Consulting and Trading 
    61. Orchards Graduate School (Pty) Ltd 
    62. Paramount Training Academy 
    63. Pebetse Training and Consulting 
    64. Positive Thinking Consultants cc 
    65. Prestige Leaders Consulting (Pty) Ltd 
    66. Pro-Active Public Services (Pty) Ltd 
    67. Prodigy Business Services 
    68. Progressive School of Business and Engineering (Pty) 
    69. Prosam Consulting Group (Pty) Ltd 
    70. Prospen Group (Pty) Ltd 
    71. Provincial Public Service Training Academy Province of Kwazulu Natal 
    72. Ramazwi Security Service and Training Agency (Pty) Ltd 
    73. Regen Institute of Leadership and Management Education 
    74. Regenesys School of Public Management 
    75. Regent Business School (Pty) Ltd t/a Regent Business School 
    76. Ritepath HR Solutions 
    77. Ruthekho Training Academy 
    78. Saint Colonel Graduate Institute 
    79. Seqebo Training and Counselling 
    80. Silalele Consulting CC. 
    81. Siletha Consultant 
    82. Siza Nesu Training and Consultants 
    83. Southern African Institute of Learning 
    84. Starplex 489 cc 
    85. Step Ahead Academy (Pty) Ltd 
    86. Tachfin Holdings 
    87. Tasc Business Consulting and Training 
    88. Thandiwenathi (Pty) Ltd 
    89. Thando Consulting Services 
    90. The Diplomatic Academy 
    91. The Justice 
    92. Thinking Mind Trading 
    93. Tippinggate Business Solutions 
    94. Tloumogale Business Development & Consulting 
    95. Tloumogale Business Development & Consulting (Pty) Ltd 
    96. Tonex Management Solutions (Pty) Ltd 
    97. Tshepang Consulting & Project 
    98. Tshwane Training Institute (Pty) Ltd 
    99. Tsoelopele Leadership Consulting (Pty) Ltd 
    100. Ukwakhile Projects (PTY) Ltd 
    101. Umqondo Consultancy 
    102. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    103. University of Venda 
    104. Ursivox Interactive Systems 
    105. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    106. Vuca Institute of Leadership Development 
    107. Vukauzakhe Traiding Enterprise 
    108. Washa 2 Training & Projects 
    109. Weinvest Investments 
    110. Zizzy Printing & Projects (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.