SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  4   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


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    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    466. Pro-Active Public Services (Pty) Ltd 
    467. Prodigy Business Services 
    468. Progressive School of Business and Engineering (Pty) 
    469. Prosam Consulting Group (Pty) Ltd 
    470. Prospen Group (Pty) Ltd 
    471. Proverb Financial Services 
    472. Provincial Public Service Training Academy Province of Kwazulu Natal 
    473. PTDEV (Pty) Ltd 
    474. PTP Integrated 
    475. Pudi's Educational Services And Youth Development 
    476. Pule Ramasimong Development 
    477. Qabuka-Vuka Development Trading 
    478. Ramazwi Security Service and Training Agency (Pty) Ltd 
    479. Rankadi Consulting 
    480. RCG Markets 
    481. Reabetswe Skills and Trainin Academy 
    482. Reflections Development Institute 
    483. Regen Institute of Leadership and Management Education 
    484. Regenesys School of Public Management 
    485. Regent Business School (Pty) Ltd t/a Regent Business School 
    486. Rich Rewards Trading Pty(Ltd) 
    487. Riostep (Pty) Ltd 
    488. Ritepath HR Solutions 
    489. RME Projects 
    490. Rorisanang Developments and Projects 
    491. Roughage Trading 
    492. Ruthekho Training Academy 
    493. S'Ncanakazane Trading 
    494. SA Campus 
    495. Saint Colonel Graduate Institute 
    496. Sasalethu Consulting and Associates 
    497. Satotone 
    498. SAZM TRADING AND PROJECTS PTY LTD 
    499. Seaca Consultancy 
    500. Sebadi Trading 
    501. Sebenzisanane Human Capital 
    502. Sebobatho Project Management 
    503. Senelo Trading CC 
    504. Seqebo Training and Counselling 
    505. Setaki Trading and Projects (Pty) Ltd 
    506. Shekinah Deep Excellence (PTY) LTD 
    507. Shemeshe TM 
    508. Sijongo Trading CC 
    509. Sikhokhelwe Co-op Support Specialists CC 
    510. Silalele Consulting CC. 
    511. Siletha Consultant 
    512. Simtho Investments (PTY) LTD 
    513. Siphephelosolwazi Skills Development Initiative CC. 
    514. Sisodwa Investment Enterprise 
    515. Sisonke Training and Consulting 
    516. Sithole Griffin & Associates (SGA) 
    517. Siyakhula Trust ETD Institute Pty Ltd 
    518. Siyakhulisa Leadership Academy 
    519. Siyanda and Ayabonga Training Enterprise 
    520. Siza Nesu Training and Consultants 
    521. SJM Squared Construction 
    522. Skeelz Learning And Development Consultants (PTY) LTD 
    523. Skills Fly Consulting Group Pty Ltd 
    524. Smart Foundation 
    525. Sokhanyisa Consulting and Project Management Services 
    526. Songimvelo Consultant and Training 
    527. Soni Investment 
    528. South African Institute of Learning (SAIL) 
    529. South African ABET Development Agency SAADA 
    530. South African Governance and Business College 
    531. South African Technological Academy 
    532. Southern African Institute of Learning 
    533. SSD Consultants 
    534. SSEH PTY LTD 
    535. SSM Infinity Technologies 
    536. Starplex 489 cc 
    537. Step Ahead Academy (Pty) Ltd 
    538. Straightmap (PTY) Ltd 
    539. Sukumamfazi Trading 
    540. Sulu Trading PTY LTD 
    541. Suthu Consulting and Skills Development 
    542. SWARANANG MANAGEMENT CONSULTING CC 
    543. Tachfin Holdings 
    544. Talent Centre Training 
    545. Talent Sculpture 
    546. Tankimo Trading (Pty) Ltd 
    547. Tasc Business Consulting and Training 
    548. TCNS Resources (PTY) Ltd 
    549. Team Dynamix 
    550. TEE ZET Group 
    551. TGH Traders 
    552. Thandiwenathi (Pty) Ltd 
    553. Thando Consulting Services 
    554. Tharabollo Skills Connections (PTY) LTD. 
    555. Thathe Cadre Development & Consulting 
    556. The Chosen Consulting Services 
    557. The Crimson CO CC. 
    558. The Diplomatic Academy 
    559. The Justice 
    560. The Manto Group 
    561. Thebu Financial & Management Services 
    562. Thekwini College 
    563. Thepa Trading 511 
    564. Thinking Mind Trading 
    565. Thinya Thanya Marketing & Projects 
    566. Thopasefoka Consulting Pty Ltd 
    567. Thubelihle Graduate Institute 
    568. Thukakgalagadi Professional Education and Training Services 
    569. Thuto Lere Community Empowerment Programme 
    570. Tidimatso Trading 
    571. TIME AFTER TIME TRADING 
    572. Tinotel Communications 
    573. Tippinggate Business Solutions 
    574. Tirhani Training and Development 
    575. TJO Projects and Trading 
    576. Tlaletso Consultants 
    577. Tlotlangthuto Training & Consulting 
    578. Tloumogale Business Development & Consulting 
    579. Tloumogale Business Development & Consulting (Pty) Ltd 
    580. TM Coaching 
    581. Tonex Management Solutions (Pty) Ltd 
    582. Tradesman Consulting and Training Solutions 
    583. Training at Work (Pty) Ltd 
    584. Transgeneracion Consulting 
    585. Triads Management Services 
    586. Tru-ThoughtsTrading and Projects 
    587. Tsebong Training Centre 
    588. Tshamutengo General Dealers CC. 
    589. Tshelopele Development Institution 
    590. Tshepang Consulting & Project 
    591. TSHIF Trading 
    592. Tshisimani Holdings (PTY) Ltd. 
    593. Tshwane Training Institute (Pty) Ltd 
    594. Tsoelopele Leadership Consulting (Pty) Ltd 
    595. Tsoga re dire Holdings (Pty) Ltd 
    596. Tswelopele Rural Development Network 
    597. Tummo Development Enterprise 
    598. Tuns Trading and Projects (Pty) Ltd 
    599. Turnkey Business Models 
    600. Twin Peak Technologies 
    601. TWS Business Development Solutions 
    602. Tytons (Pty) LTD 
    603. Uan Projects 
    604. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    605. Ubuqhawe Consulting (Pty) Ltd 
    606. Ukhamba Quality Skills 
    607. Ukusasa Development and Resources 
    608. Ukwakhile Projects (PTY) Ltd 
    609. Umlando Projects Pty LTD 
    610. Umqondo Consultancy 
    611. Unakho Business Solutions 
    612. Unctionized Business Enterprise 
    613. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    614. University of Venda 
    615. Unlimited Potential Investments 
    616. Upward Spiral 1375 
    617. Ursivox Interactive Systems 
    618. Uweso Consulting (Pty) Ltd 
    619. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    620. Vantage Training 
    621. Veli Investment Holdings (Pty) Ltd 
    622. Venus Maintenance and Supply Services 
    623. Vibra Skills CC. 
    624. Victorious Training Institute 
    625. Victorompie Enterprises CC. 
    626. Vision Africa Training Institute 
    627. Visionary Academy 
    628. Vista Chem Consulting 
    629. Vuca Institute of Leadership Development 
    630. Vukauzakhe Traiding Enterprise 
    631. Vumilia Africa Group 
    632. Vuyelwa SL Trading and Projects (Pty) LTD 
    633. Wabu Training and Development 
    634. Wag Consulting 
    635. Wantshela Consulting 
    636. Washa 2 Training & Projects 
    637. Watera Trading and Projects 
    638. Weinvest Investments 
    639. Wongintuthuko Projects 
    640. Wordmille Consulting Services 
    641. World Pace Development and Training Institute 
    642. World Wide Mice 
    643. X Foundation 
    644. Ya Hina Management Consulting and projects 
    645. Yovuyo (Pty) Ltd 
    646. Zambezi Accounting (Pty) Ltd 
    647. Zanathi Trading CC. 
    648. Zanda Izifiso Ezinhle 
    649. Zanele Kgaladi and Partners 
    650. Zantan Trading CC 
    651. Zibuse At Solutions 
    652. Ziya Investment Holdings Pty Ltd 
    653. Zizamele Business Enterprise 
    654. Zizzy Printing & Projects (Pty) Ltd 
    655. ZJ Africa Learn (pty)Ltd 
    656. ZMG CONSULTING 
    657. Zonke Skills Development 
    658. Zukilo Consultant 
    659. ZwelixolileTrading Enterprise 


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