SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Recognise areas in need of change, make recommendations and implement change in the team, department or division 
SAQA US ID UNIT STANDARD TITLE
15214  Recognise areas in need of change, make recommendations and implement change in the team, department or division 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors.These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Recognising areas in need of change.
  • Making recommendations for change.
  • Implementing change. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people learning towards this Unit Standard are already competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
  • Systems include; budgeting, performance management, rewards, reporting.
  • Models for managing change include; discontinuous, incremental, organisational development, business reengineering, top down, bottom up. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise areas in need of change. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Performance of the section/division/department is benchmarked against Best Practice standards to identify any need for change. 

    ASSESSMENT CRITERION 2 
    2. External factors are used to identify any need for change. 

    ASSESSMENT CRITERION 3 
    3. Changes to the organisation's operations are analysed to identify any need for change in the section/division/department. 

    ASSESSMENT CRITERION 4 
    4. The desired ideal, future state is determined for the organisation. 

    SPECIFIC OUTCOME 2 
    Make recommendations for change. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Clear, goa-directed recommendations are made for consideration by senior management. 

    ASSESSMENT CRITERION 2 
    2. All key stakeholders are approached with the recommendations. 

    ASSESSMENT CRITERION 3 
    3. Barriers to achieving the desired future state are identified and solutions are presented to senior management. 

    ASSESSMENT CRITERION 4 
    4. The organisation's readiness and capacity for change are taken into account and addressed in the plan. 

    SPECIFIC OUTCOME 3 
    Implement change. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Change is implemented according to the agreed plan. 

    ASSESSMENT CRITERION 2 
    2. Other systems to support the change are put in place timeously. 

    ASSESSMENT CRITERION 3 
    3. Individuals are assisted with overcoming resistance to change and rewarded for positive contributions. 

    ASSESSMENT CRITERION 4 
    4. Progress towards the achievement of the goals is monitored to ensure smooth implementation of plan. 

    ASSESSMENT CRITERION 5 
    5. Progress towards the achievement of the goals is reported on regularly to all stakeholders. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The psychological phases people go through when experiencing change.
  • Dealing with resistance to change.
  • Overcoming barriers to change.
  • Tools and interventions for successful change processes.
  • Roles required to support the change process.
  • The role of creativity in change processes.
  • Models for managing change.
  • Best practice guidelines. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when linking existing systems to new systems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in overcoming resistance to change. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities in monitoring progress towards goals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when analysing the need for change. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when making recommendations and implementing change. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology in assisting with the implementation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when reviewing the impact of change on the whole organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  49793   National Certificate: Productivity  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SABPP 
    Core  61592   National Diploma: Human Resources Management and Practices  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49794   National Diploma: Productivity  Level 5  NQF Level 05  Reregistered  2023-06-30  SABPP 
    Fundamental  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  QCTO 
    Fundamental  49469   National Diploma: Complex Procurement  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Elective  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Elective  79886   National Certificate: Business Advising  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Elective  59304   National Diploma: Freight Forwarding and Customs Compliance  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Elective  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    3. ACADEMY FOR PROFESSIONAL ENHANCEMENT IN EDUCATION PTY LTD 
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    5. AEI Skills Pty Ltd 
    6. AfroXpert Performance Developement cc 
    7. AGAMA CONSULTING AND SERVICES 
    8. Akadon Trading (Pty) Ltd 
    9. ANCHOR AFRICA PROFESSIONAL TRAINING PTY LTD 
    10. Artshub Institute (Pty) Ltd 
    11. ATTI Nelspruit Pty Ltd 
    12. AUM IT Solutions 
    13. AVAX SA 481 CC. T/A Mandisa Development Services 
    14. AZFEMA CONSULTING AND SKILLS DEVELOPMENT CENTRE 
    15. Bokatoka Construction and Projects 
    16. BOPHELONG COMMUNITY HEALTH AND DEVELOPMENT ORGANISATION (NGO) 
    17. BRAINWAVE PROJECTS 707 
    18. BRAVO GROUP MANUFACTURING PTY LTD 
    19. Break The Chains Development Services 
    20. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    21. BROAD MINDSET TRAINING PTY LTD 
    22. Business Management Training College (Pty) Ltd 
    23. C L SKILLS MANAGEMENT CC 
    24. CB Willemse Training 
    25. CEDARS ACADEMY FOR TECHNICAL TRAINING PTY LTD 
    26. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    27. Classic Human Capital Solutions 
    28. CONNECT TO GROW PTY LTD 
    29. Cradle Stars Trading Enterprise 
    30. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    31. Development Bank of Southern Africa (DBSA) 
    32. Ditirelo Skills Development Services 
    33. DORO-ELLA PTY LTD 
    34. EDGE TRAINING CONSULTANCY PTY LTD 
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    38. Emergence Growth - Virago Consulting 
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    42. EVERS XCELLENCE MANAGEMENT CONSULTING PTY LTD. 
    43. FACHS Business Consulting & Training 
    44. Falcon Business Institute (Pty) Ltd 
    45. FARANANI FACILITATION SERVICES 
    46. FLOWHR PTY LTD 
    47. FRANKLINCOVEY SA 
    48. FUTURE PERFORMANCE TRAINING PTY LTD 
    49. GCINA HUMAN POTENTIAL PTY LTD 
    50. GREENCHILD PROJECT 
    51. Growth Management Consulting 
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    53. Hlombe and Associates 
    54. ICM t/a Institute for Career Management 
    55. IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC 
    56. Infomage 
    57. INSTITUTE OF PEOPLE DEVELOPMENT 
    58. INTELLIGENT AFRICA MARKETING TRAINING 
    59. INTELLIGO SOLUTIONS PTY LTD 
    60. IQ Group Holdings (Pty) Ltd 
    61. JACKSON LEADERSHIP MANAGEMENT CONSULTANTS 
    62. Jeppe College of Commerce and Computer Studies 
    63. Josmap Training Institute 
    64. JVR ACADEMY 
    65. KALIDEEN MANAGEMENT SERVICES 
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    67. KZN BUSINESS TRAINING CENTRE 
    68. Labour Guide cc 
    69. LABOURNET CENTRAL PTY LTD 
    70. LANHAM-LOVE CONSULTING PTY LTD 
    71. LEARNING AND PERFORMANCE ACADEMY 
    72. Lekoko Consulting (PTY) LTD 
    73. LETZAA Group 
    74. LEVELS OF LEADERSHIP PTY LTD 
    75. LIMBA HOLDINGS 
    76. Magnico Products (PTY) LTD 
    77. MAGOS GROUP PTY LTD 
    78. Magumzane Traiding cc 
    79. Mamuhle Academy 
    80. Management College of Southern Africa (MANCOSA) 
    81. MANAGEMENT DEVELOPMENT INSTITUTE OF SOUTH AFRICA 
    82. MASTERSTART (PTY) LTD 
    83. Mbedvula Trust 
    84. MGWENA AND ZINJHIVA HOLDINGS 
    85. MIKYLE CONSULTING CC 
    86. MJV RECRUITMENT AND CONSULTING AGENCY PTY LTD 
    87. MML Consulting CC. 
    88. Mortarboard Training Solutions 
    89. MSC Education Holdings Pty Ltd 
    90. MUHANGWENE DEVELOPMENT ENTERPRISE 
    91. NEWBRIDGE INSTITUTE PTY LTD 
    92. Nhlahle Development Agency 
    93. NOVEL IDEA TRADING 98 
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    96. ORGANISATIONAL DEVELOPMENT INTERNATIONAL PTY LTD 
    97. Pioneer Business Consulting 
    98. PMA Holdings (PTY ) LTD. 
    99. Princetop Corporative Training (Pty) Ltd 
    100. PRODIGY BUSINESS SERVICES PTY LTD 
    101. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    102. PROEXPERT TRAINING 
    103. Progressive School of Business and Engineering (Pty) 
    104. PROMINENCE TRAINING SOLUTIONS PTY LTD 
    105. PTDEV (Pty) Ltd 
    106. Quick Leap Investment 
    107. Regent Business School (Pty) Ltd t/a Regent Business School 
    108. SA BUSINESS SCHOOL 
    109. SA Campus 
    110. SADHANA GOVENDER PROJECT CONSULTANTS PTY LTD 
    111. SAKHISISIZWE PROJECTS 
    112. SEONYATSENG LEARNING INSTITUTE 
    113. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    114. SIZA NESU TRAINING AND DEVELOPMENT 
    115. SKILLS DEVELOPMENT PROFESSIONALS PTY. LTD. 
    116. South African Film Institute 
    117. South West Gauteng College - Molapo Campus 
    118. Stellenbosch Graduate Institute Pty Ltd 
    119. TACHFIN HOLDINGS PTY LTD 
    120. Talent Emporium Academy (PTY) Ltd 
    121. THE FUNDAMENTALS TRAINING CENTRE 
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    124. THE STAR FACTORY 
    125. Thinking Mind Trading 
    126. Thuto-Boswa Education and Training Solution 
    127. Tloumogale Business Development & Consulting 
    128. Transafric Consulting Pty Ltd 
    129. Tshepang Consulting & Project 
    130. Tshisimani Holdings (PTY) Ltd. 
    131. TSIBA EDUCATION 
    132. Tumpu Trading and Projects 
    133. UCADEMY PTY LTD 
    134. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    135. Varsity Academy 
    136. VEZOKUHLE YOUTH DEVELOPMENT PROJECT 
    137. Vicmat Consultants 
    138. VULINDLELA HUMAN PERFORMANCE TECHNOLOGY 
    139. YENZA UMEHLUKO/MAKE A DIFFERENCE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.