|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|National Certificate: Public Administration|
|SAQA QUAL ID||QUALIFICATION TITLE|
|50060||National Certificate: Public Administration|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|PSETA - Public Service Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|National Certificate||Field 03 - Business, Commerce and Management Studies||Office Administration|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||141||Level 5||Level TBA: Pre-2009 was L5||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
The purpose of the NQF level 5 Public Administration qualification is to provide a structured programme for public officials that work with senior management officials so as to provide support to strategic leadership and management needed to transform all spheres of government. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government. The National Certificate in Public Administration (NQF Level 5) is aimed at practitioners working in the public sector. It is a qualification in a career pathway towards an accomplished public administration and management specialist.
The National Certificate in Public Administration consists of Exit Level Outcomes covering service delivery, knowledge management, formulation of public sector policies, risk management, applying the public sector legislative framework, managing people, leadership, financial administration, project management and information technology for the public sector. The competencies covered in the proposed unit standards encapsulate the competencies required by public officials working at the operational level.
The qualification will therefore enhance the ability of the qualifying learner as a public finance official to perform the necessary administration tasks expected as well as improve management abilities. In this way, the qualification enhances transferability of skills within different spheres of the public sector. At the same time, a learner will gain a firm foundation required for furthering studies at NQF levels 6 and 7. This qualification enables transferability of skills between the private and public sector.
With regard to the implementation of public administration and management reforms, the qualification serves, as a basis of an effective implementation process by defining and identifying those competencies required by technical public officials. The possession of relevant knowledge, skills and attitude by public officials is crucial to the implementation of public sector administration and management reforms. Thus, the qualification contributes to the upfliftment of South African economy in line with the aims of existing skills development legislations through enhancing of skill levels of public sector employees.
Qualifying learners could follow a career within the Public Sector's:
The public officials in South Africa operate in a wide variety of roles within the public administration and management structures. Often they work in diverse operating and service delivery circumstances. Therefore, they have to be widely acknowledged for their understanding and awareness of the unique characteristics and challenges they may face in the process of service delivery.
The sustainability of South Africa's democratic process and developmental governance are strongly linked to capacity building within the three spheres of government, i.e. the national, provincial and local spheres of government. It is imperative that public officials receive an up to date relevant and respected public administration and management qualification that recognises that the knowledge and skills which South Africa's public sector require has been satisfactorily obtained. In order to do that most effectively, public officials need to have excellent awareness and understanding of the changing needs of today's public service delivery systems and to identify very clearly the highly relevant expertise which these officials bring to their roles in the public sector.
The Exit Level Outcomes highlight many of the public administration skills required within public sector. Such skills and knowledge are geared towards enabling public officials in all spheres of government to operate effectively and successfully in a demanding environment. Therefore, exit level outcomes and related assessment criteria are outlined for the areas of competence, which mark out public administration as key and highly influential in the public service delivery.
It is understandable that most public officials will occupy specialised positions that do not require all of the contributions outlined in this qualification. In that sense, some of the exit level outcomes are shown as electives that address specialised knowledge and skills.
The Certificate in Public Administration is a specialised Qualification which offers administrative, managerial and knowledge and skills that contributes to service delivery in the public sector to learners who:
The skills, knowledge, values and attitudes reflected in the Qualification are building blocks that will be developed further in a related NQF Level 6. The intention is:
The Certificate in Public Administration Level 5 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within the public sector. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised qualification. It should also assist new entrants to the public sector.
It will ensure that the quality of education and training in the public sector is enhanced and of a world-class standard.
The Certificate at NQF Level 5 allows the learner to work towards a nationally recognised qualification. The qualification will allow both those in formal education and those already employed in organisations in the Public Administration and Management field of learning in the public sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|All learners accessing this qualification must be in possession of a Further Education and Training Certificate or equivalent qualification, bearing in mind the learning assumed to be in place. Learners will have competences in a first and second language, as well as Communication NQF Level 4, and Mathematical Literacy NQF level 4. It is recommended that learners are also competent in the Unit Standard titled Demonstrate an understanding of and apply principles of knowledge management to public sector administration and management, Level 4, 8 credits.
Recognition of prior learning
The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph.
This Recognition of Prior Learning may allow for:
All recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
Access to the qualification
Access to this Qualification is open, bearing in mind the Learning Assumed to be in Place itemised below. It is recommended that learners are competent in the Qualification- National Certificate in Business Administrative Services: Level 4 or Financial Management: Level 4 or FETC: Accounting, before accessing this Qualification. This help to ensure that the learner has a broad understanding of the basic principles of Finance and Administration before proceeding with the more specialised requirements of Public Finance Management and Administration at Level 5.
|RECOGNISE PREVIOUS LEARNING?|
|Level, credits and learning components assigned to the qualification
The Certificate is made up of a planned combination of learning outcomes that have a defined purpose and will provide qualifying learners with applied competence and a basis for further training.
The qualification is made up of Unit Standards that are classified as Fundamental, Core and Elective. A minimum of 160 credits is required to complete the qualification.
In this qualification the credits are allocated as follows:
Fundamental: 27 credits, 19%
Core: 94 credits, 67%
Electives: 20 credits, 14%
Total: 160 credits, 100%
Motivation for number of credits assigned to fundamental, core and elective.
Unit Standards to the value of twenty-seven credits are allocated to the subject areas of communication, ethics and self-development.
The communications aspect of the fundamental component focuses on intermediate communication skills required to effectively fulfill public administration and management functions within the public sector and this component caters for nine credits.
Eight credits have been allocated to ethics and professional codes of conduct required in the public sector.
It is also viewed that self-development and awareness are an integral part of the effective public finance administration and management function. For this reason, ten credits have been allocated to this learning area, covering all aspects of self-development, ranging from awareness of self and interactions with others, and developing a career plan within the public sector.
All the Unit Standards are compulsory.
Ninety-four credits have been allocated to Unit Standards in the Core Component of this Qualification. This is to ensure that the Qualification has a strong Public Administration concentration. The Unit Standards classified as Core describe Public Administration knowledge and skills that are generic to various public sector contexts where Administrative and Management functions of one kind or another are executed. They provide an opportunity to develop knowledge of Public Sector Administration through research, formal learning and workplace practice and/or simulated situations. The Unit Standards encourage application of knowledge and skills in real situations. The Core Unit Standards provide the basic knowledge and skills that all workers need to know about Public Administration and Management.
All Unit standards are compulsory.
There are Unit Standards totaling two hundred and six credits in this Component. These Unit Standards continue from the Core component in focusing on learning areas to pertinent to Public Administration and will enable learners to gain specialist knowledge and skills, which are particularly relevant, or of interest to the learner or a particular learning context. Learners are required to select Electives that add up to at least nineteen credits. While learners may choose any of the Electives to make up the 20 credits, it is preferable that the learner chooses the complete set of Standards listed even if this should mean that the minimum number of credits is exceeded.
|EXIT LEVEL OUTCOMES|
|On achieving this Qualification, the learner will:
1.Manage service delivery improvement and employ client service delivery techniques.
2. Manage and lead human resources in the workplace.
3. Apply the principles of knowledge management to public sector administration.
4. Plan strategically to improve business performance.
5. Apply South African legislation and policy affecting public administration.
6. Apply the principles of risk management to manage risk situations in the public sector.
7. Design, formulate public sector policies and regulations.
|ASSOCIATED ASSESSMENT CRITERIA|
Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the Qualification.
Learning, teaching and assessment are inextricably lined. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Debt Recovery contexts wherever possible.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
|Botswana, Lesotho and Swaziland were chosen as they are developing countries which have well established and efficient public administration departments and systems. Training for Public Administration personnel is done by the Institute for Development Management (IDM). A comparison of their programmes is as follows:
The Institute for Development Management (IDM) (http://www.idmbls.com) is a regional organisation s a regional organisation in Botswana, Lesotho and Swaziland (BLS) countries to help meet the management needs of the Region through management development activities including training, consultancy, research, and the establishment of a Management Resource Centre. IDM offers a Certificate in Public Administration and Management.
This 36 week certificate course aims to meet the need for continuous training and development in Public Sector. Stated course outcomes include:
> Use the computer in information management.
> Demonstrate knowledge of numeric skills.
> Demonstrate knowledge of Occupational Health and Safety.
> Demonstrate knowledge of HIV/AIDS.
> Communicate effectively in the workplace.
> Demonstrate knowledge of the role and scope of Public Administration.
> Demonstrate knowledge of decentralization and the role of local authorities in national development.
> Apply basic principles of management in the workplace.
> Demonstrate understanding of the various statutes which affect their day to day work.
> Manage records and information in their organisations.
> Demonstrate an understanding of basic principles of financial management.
> Demonstrate an understanding of basic principles of economics.
> Apply research methods by undertaking a work related project.
The course comprises the following modules:
> Introduction to Public Admin.
> Local Govt Administration and Management.
> Principles of Management.
> Legal Aspects of PA.
> Introduction to PC.
> Communication skills.
> Introduction to Financial Management.
> Introductory Economics.
> Occupational Health and Safety.
> Records Management.
> Numeric skills.
> HIV/AIDS Awareness.
> Basic Research Methods.
A comparison of the above programme with the Qualification in Public Service Administration, Level 5 shows the qualification to be more comprehensive and, with regard to its elective components, more flexible.
No other certificate courses in public management and administration could be found. University graduate courses (Public Management or Administration) and post graduate course Master of Business Administration (MBA) course majoring in Public Management and Administration are naturally more comprehensive and framed at a higher level than NQF Level 5 and are not within the scope of this purview. Having said this qualification, the National Certificate: Public Administration, provides a selection of important topic areas commonly found in graduate and post graduate studies.
Benchmarking was done by comparison to Unit Standards/Outcomes of learning against the Unit Standards on Public Administration in the Qualification. The National Certificate: Public Administration compares favourably against similar certificate qualifications found in the SADC region.
The following First World Countries with National Qualifications Frameworks were also looked at as they too have efficient public service departments. Training is done according to the following courses:
The Qualifications and Curriculum Authority of the United Kingdom (http://www.qca.org.uk/), and a search of the open qualifications database (http://www.openquals.org.uk/) could not find any relevant qualifications or unit standards pertaining to public administration of management itself.
The New Zealand Qualifications Authority (http://www.kiwiquals.govt.nz/) has a Diploma in Local Government and administration at NQF (NZ) level 8 worth 120 credits.
However, the Australian Qualifications Framework (http://www.aqf.edu.au/), the National Qualifications authority of Ireland (http://www.nqai.ie/cgi-bin/search) all failed to reveal any specific qualification of a similar nature to this qualification. On the other hand qualifications at diplomas and degree levels relating to public administration and management were available on the various university websites.
These diplomas and degrees are comparable to this qualification but allowance is made for the fact the university degrees would be on an equivalent NQF level 6 or 7.
|This Qualification articulates vertically and horizontally with the following Certificates and Diplomas:
Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|For an applicant to register as an assessor, the applicant needs:
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||120310||Apply client service techniques to improve service delivery||Level 5||Level TBA: Pre-2009 was L5||6|
|Core||115405||Apply principles of knowledge management to organisational transformation||Level 5||Level TBA: Pre-2009 was L5||10|
|Core||120303||Apply principles of risk management||Level 5||Level TBA: Pre-2009 was L5||8|
|Core||120307||Apply South African legislation and policy affecting public administration||Level 5||Level TBA: Pre-2009 was L5||10|
|Core||15237||Build teams to meet set goals and objectives||Level 5||Level TBA: Pre-2009 was L5||3|
|Core||15216||Create opportunities for innovation and lead projects to meet innovative ideas||Level 5||Level TBA: Pre-2009 was L5||4|
|Core||120301||Formulate and evaluate public sector policies and regulations||Level 5||Level TBA: Pre-2009 was L5||8|
|Core||114226||Interpret and manage conflicts within the workplace||Level 5||Level TBA: Pre-2009 was L5||8|
|Core||116928||Manage diversity in the workplace||Level 5||Level TBA: Pre-2009 was L5||14|
|Core||119336||Manage the development and performance of human capital in the public sector||Level 5||Level TBA: Pre-2009 was L5||12|
|Core||15222||Promote a learning culture in an organisation||Level 5||Level TBA: Pre-2009 was L5||3|
|Core||120306||Manage service delivery improvement||Level 6||Level TBA: Pre-2009 was L6||8|
|Fundamental||120304||Analyse, interpret and communicate information||Level 5||Level TBA: Pre-2009 was L5||9|
|Fundamental||119342||Apply knowledge of ethical principles, standards and professional conduct in public sector management and administration||Level 5||Level TBA: Pre-2009 was L5||8|
|Fundamental||119332||Manage and develop oneself in the public sector work environment||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||337060||Apply knowledge of organisation structure and design to support performance to a Public Sector Department||Level 4||NQF Level 04||5|
|Elective||337064||Apply knowledge of the job evaluation process in the Public Sector in order to ensure that a job has been properly evaluated||Level 4||NQF Level 04||3|
|Elective||337062||Evaluate a job in the Public Sector in South Africa||Level 4||NQF Level 04||6|
|Elective||10142||Fulfill procurement activities and supervise procurement administration||Level 4||NQF Level 04||8|
|Elective||114878||Identify and measure the factors that influence productivity||Level 4||NQF Level 04||10|
|Elective||114585||Plan strategically to improve business performance||Level 4||NQF Level 04||4|
|Elective||120300||Analyse leadership and related theories in a work context||Level 5||Level TBA: Pre-2009 was L5||8|
|Elective||120305||Analyse the role that emotional intelligence plays in leadership||Level 5||Level TBA: Pre-2009 was L5||8|
|Elective||252026||Apply a systems approach to decision making||Level 5||Level TBA: Pre-2009 was L5||6|
|Elective||119350||Apply accounting principles and procedures in the preparation of reports and decision making||Level 5||Level TBA: Pre-2009 was L5||15|
|Elective||11273||Apply Fundamental Concepts of Supply Chain Management Optimisation||Level 5||Level TBA: Pre-2009 was L5||8|
|Elective||119351||Apply principles of computerised systems to manage data and reports relevant to the public sector administration||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||119352||Apply principles of information systems to public finance and administration||Level 5||Level TBA: Pre-2009 was L5||12|
|Elective||119954||Apply Public Service labour legislation in mediation||Level 5||Level TBA: Pre-2009 was L5||6|
|Elective||119348||Apply selected GRAP (Generally Recognised Accounting Practices) to periodic accounting reporting process||Level 5||Level TBA: Pre-2009 was L5||12|
|Elective||115407||Apply the principles of change management in the workplace||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||120311||Apply visionary leadership to develop strategy||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||252020||Create and manage an environment that promotes innovation||Level 5||Level TBA: Pre-2009 was L5||6|
|Elective||114278||Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995)||Level 5||Level TBA: Pre-2009 was L5||12|
|Elective||337061||Demonstrate knowledge and insight into a bid committee system applicable to an Organ of State in South Africa||Level 5||Level TBA: Pre-2009 was L5||15|
|Elective||337063||Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context||Level 5||Level TBA: Pre-2009 was L5||5|
|Elective||120360||Demonstrate understanding of financial and accounting principles for public entities||Level 5||Level TBA: Pre-2009 was L5||12|
|Elective||252033||Demonstrate ways of dealing with the effects of dread diseases and in particular HIV/AIDS||Level 5||Level TBA: Pre-2009 was L5||8|
|Elective||115823||Gather and manage information for decision-making||Level 5||Level TBA: Pre-2009 was L5||5|
|Elective||15233||Harness diversity and build on strengths of a diverse working environment||Level 5||Level TBA: Pre-2009 was L5||3|
|Elective||15215||Identify and interpret Best Practice guidelines, and plan for and implement Best Practice within the team, department or division||Level 5||Level TBA: Pre-2009 was L5||4|
|Elective||117390||Identify and interpret related labour legislation and its impact on the workplace and ensure compliance||Level 5||Level TBA: Pre-2009 was L5||20|
|Elective||244254||Manage the mainstreaming of gender in programmes and projects||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||114879||Promote a productivity improvement strategy||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||15214||Recognise areas in need of change, make recommendations and implement change in the team, department or division||Level 5||Level TBA: Pre-2009 was L5||3|
|Elective||12140||Recruit and select candidates to fill defined positions||Level 5||Level TBA: Pre-2009 was L5||9|
|Elective||10146||Supervise a project team of a developmental project to deliver project objectives||Level 5||Level TBA: Pre-2009 was L5||14|
|Elective||337059||Apply monitoring and evaluation approaches and tools to assess an organisation's or programme's performance in a specific context||Level 6||Level TBA: Pre-2009 was L6||15|
|Elective||260077||Conduct initial assessment for strategic sourcing||Level 6||Level TBA: Pre-2009 was L6||4|
|Elective||260097||Develop a sourcing strategy||Level 6||Level TBA: Pre-2009 was L6||8|
|Elective||115196||Establish, implement and control procurement processes||Level 6||Level TBA: Pre-2009 was L6||12|
|Elective||260137||Execute a strategic sourcing strategy||Level 6||Level TBA: Pre-2009 was L6||6|
|Elective||10080||Formulate, design and implement customer service delivery systems and processes||Level 6||Level TBA: Pre-2009 was L6||8|
|Elective||115444||Manage construction organizational assets||Level 6||Level TBA: Pre-2009 was L6||5|
|Elective||10079||Measure and analyse customer service levels||Level 6||Level TBA: Pre-2009 was L6||12|
|Elective||116353||Participate in the design and implementation of municipal supply chain management||Level 6||Level TBA: Pre-2009 was L6||12|
|Elective||120302||Prepare budgets for a specific sector||Level 6||Level TBA: Pre-2009 was L6||15|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.