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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
| Apply the Batho Pele principles to own work role and context |
| SAQA US ID | UNIT STANDARD TITLE | |||
| 242860 | Apply the Batho Pele principles to own work role and context | |||
| ORIGINATOR | ||||
| SGB Public Administration and Management | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
| - | ||||
| FIELD | SUBFIELD | |||
| Field 03 - Business, Commerce and Management Studies | Public Administration | |||
| ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
| Undefined | Regular | Level 3 | NQF Level 03 | 4 |
| REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
|
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2026-06-30 | 2029-06-30 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard replaces: |
| US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
| 113955 | Apply the Batho Pele principles to own work role and context | Level 3 | NQF Level 03 | 4 |
| PURPOSE OF THE UNIT STANDARD |
| This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.
The qualifying learner is capable of: |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. |
| UNIT STANDARD RANGE |
| N/A |
| Specific Outcomes and Assessment Criteria: |
| SPECIFIC OUTCOME 1 |
| Explain how the Batho Pele principles apply to own work roles. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| Batho Pele principles are explained in the context of the learner's work situation. |
| ASSESSMENT CRITERION 2 |
| The purposes of the Batho Pele principles are explained with examples. |
| ASSESSMENT CRITERION 3 |
| The implications of the Batho Pele principles are identified for the climate and culture of the work place. |
| ASSESSMENT CRITERION 4 |
| An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. |
| SPECIFIC OUTCOME 2 |
| Explain how the application of Batho Pele principles determines the way in which work is done. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. |
| ASSESSMENT CRITERION 2 |
| The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained. |
| ASSESSMENT CRITERION 3 |
| Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples. |
| ASSESSMENT CRITERION 4 |
| Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples. |
| SPECIFIC OUTCOME 3 |
| Identify and describe successful examples of application of Batho Pele principles in a public sector context. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. |
| ASSESSMENT CRITERION 2 |
| A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. |
| ASSESSMENT CRITERION 3 |
| Typical key success factors in public sector work performance are identified and explained with examples. |
| ASSESSMENT CRITERION 4 |
| Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples. |
| SPECIFIC OUTCOME 4 |
| Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. |
| ASSESSMENT CRITERION 2 |
| An indication is given of how Batho Pele principles could be applied to own department. |
| ASSESSMENT CRITERION 3 |
| The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained. |
| ASSESSMENT CRITERION 4 |
| The links between the legislative framework for service delivery and Batho Pele are understood and explained. |
| ASSESSMENT CRITERION 5 |
| Batho Pele principles are explained in the public service context. |
| ASSESSMENT CRITERION RANGE |
| Public service context, includes, but is not limited to, government, democracy, transformation, 'customer'/'public' service. |
| UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
| Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
Moderation should include both internal and external moderation where applicable. |
| UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
| The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to applying the Batho Pele principles to own work role and context. These frameworks include, but are not limited to:
The learner must demonstrate an understanding of relevant organisational requirement relevant to applying the Batho Pele principles to own work role and context, which requirements include, but are not limited to: |
| UNIT STANDARD DEVELOPMENTAL OUTCOME |
| N/A |
| UNIT STANDARD LINKAGES |
| N/A |
| Critical Cross-field Outcomes (CCFO): |
| UNIT STANDARD CCFO IDENTIFYING |
| Identify and solve problems using critical and creative thinking processes to applying the Batho Pele principles to own work role and context. |
| UNIT STANDARD CCFO WORKING |
| Learners are able to work effectively with others as a member of a team, group, organization or community in order to applying the Batho Pele principles to own work role and context. |
| UNIT STANDARD CCFO ORGANISING |
| Learners are able to organize and manage themselves and their activities responsibly and effectively in applying the Batho Pele principles to own work role and context to ensure that all customer-related tasks are completed to organisational requirements on time and to standard. |
| UNIT STANDARD CCFO COLLECTING |
| Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect applying the Batho Pele principles to own work role and context. |
| UNIT STANDARD CCFO COMMUNICATING |
| Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide timely, satisfactory and applying the Batho Pele principles to own work role and context. |
| UNIT STANDARD CCFO SCIENCE |
| Learners are able to use science and technology effectively and critically in applying the Batho Pele principles to own work role and context. |
| UNIT STANDARD CCFO DEMONSTRATING |
| Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on applying the Batho Pele principles to own work role and context. |
| UNIT STANDARD CCFO CONTRIBUTING |
| Participating as responsible citizens in the life of local, national and global communities by applying the Batho Pele principles to own work role and context. |
| UNIT STANDARD ASSESSOR CRITERIA |
| N/A |
REREGISTRATION HISTORY |
| As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
| UNIT STANDARD NOTES |
| This unit standard replaces unit standard 113955, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits. |
| QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
| Core | 58578 | National Certificate: Local Government Councillor Practices | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | LG SETA |
| Core | 58644 | National Certificate: Local Government Support Services | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | LG SETA |
| Core | 57804 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | PSETA |
| Elective | 61689 | National Certificate: Community Water, Health and Sanitation Promotion | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
| Elective | 64589 | National Certificate: Community Water, Health and Sanitation Monitoring | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | EWSETA |
| Elective | 61595 | Further Education and Training Certificate: Business Administration Services | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| 1. | 21st Century Learning (Pty) Ltd |
| 2. | 3L Development |
| 3. | A.S.A.P Training and Consulting |
| 4. | A4 Consultancy CC |
| 5. | Africa Governance Transformation |
| 6. | Africa Institute For Public Administration |
| 7. | Amandla Obunye Training Academy |
| 8. | Aphro Collective |
| 9. | ARMS - Audit & Risk Management Solutions |
| 10. | Asiphokuhle Training and Research Institute |
| 11. | AVAX SA 481 CC. T/A Mandisa Development Services |
| 12. | Avenida (Pty) Ltd |
| 13. | Bantubanye Skills |
| 14. | Bavuse Trading Enterprises cc |
| 15. | Bephaswana Skills Development (Pty) Ltd |
| 16. | Black Bull Consulting |
| 17. | Black Thari Trading Enterprise |
| 18. | Bo-Ndu Traiding |
| 19. | Bohlokoa Business Consultancy |
| 20. | Boikgalaletso Skills Development |
| 21. | Boikgantsho Consulting & Events |
| 22. | Bonakude Consulting (Pty) LTD |
| 23. | Break The Chains Development Services |
| 24. | Brilliant Affairs |
| 25. | C Ngubane & Associates Inc. |
| 26. | Cale Developments |
| 27. | Canterbury General Services |
| 28. | CB Willemse Training |
| 29. | Ceekwenza (Pty) Ltd |
| 30. | Central Bridge Trading 109 |
| 31. | Centre for Public Participation |
| 32. | Coceka Consulting |
| 33. | Colgene Group |
| 34. | Concepts of Sustainable Management (CSM) |
| 35. | Continuing Education Programme |
| 36. | Crack Down Pest Control Services |
| 37. | CTC College(PTY) LTD. |
| 38. | Danearl (PTY) LTD |
| 39. | DDB Zazele Consulting |
| 40. | Destiny Management Consultants (Pty) Ltd |
| 41. | Development Bank of Southern Africa (DBSA) |
| 42. | DialNx Consultants |
| 43. | Dijama Training Academy |
| 44. | Ditirelo Skills Development Services |
| 45. | Ditlou Solutions |
| 46. | Ditsobotla Training (Pty) LTD |
| 47. | DotCentre Business Consulting |
| 48. | Eastern Rose Enterprise |
| 49. | EBN - Tec Compliance and Performance Training Services CC |
| 50. | Edutraining Business College |
| 51. | Ekurhuleni Metropolitian Municipal Emergency Services Training Academy |
| 52. | Elective Training Institute Enterprise CC |
| 53. | Envirogreen |
| 54. | Escaderode Training Enterprise |
| 55. | Esther G Consulting |
| 56. | Ethembeni Multi Service Enterprise (Pty) Ltd |
| 57. | Execuprime Business College (Pty) Ltd |
| 58. | Faith and Jennifer Maintanance and Construction |
| 59. | Fort Hare Trading Solutions (Pty) Ltd |
| 60. | Free State Training and Development Institute |
| 61. | Gauteng Association Of Local Authorities |
| 62. | Giant Alive Services |
| 63. | Gleyding Management Institute (Pty) Ltd |
| 64. | Global Care Trading 100 CC |
| 65. | Global Steel Merchants (Pty) Ltd |
| 66. | Goitsikitso Enterprise Trading |
| 67. | Gomolemo's Consultant (Pty) Ltd |
| 68. | Great Innovation Services |
| 69. | Growth Management Consulting |
| 70. | Gugulethu Management & Training Consultancy |
| 71. | Hanyeleni Business Enterprise |
| 72. | Harvestine Investments (Pty) Ltd |
| 73. | Harvitex cc |
| 74. | Hlombe and Associates |
| 75. | HS GLOBAL SKILLS BUSINESS SOLUTIONS |
| 76. | IALE School of Advanced Learning Education |
| 77. | Ikhaya Training and Consulting |
| 78. | Ikwanda Customs Consultants CC |
| 79. | Ilinge Labantu Debt Solution |
| 80. | Indonsa Consulting and Training |
| 81. | Injulabqopho (Pty) Ltd |
| 82. | Innovative Technology Design |
| 83. | Instant Corporate Suppliers |
| 84. | Institute for Capacity Development |
| 85. | Institute of Busines Management of Southern Africa |
| 86. | Integrated Corporate Skills Solution |
| 87. | Ipokeng Business Academy and Strategies |
| 88. | Isibeleko Fast Forward Network |
| 89. | Isipho Equiping (Pty) Ltd |
| 90. | Ithemba Community Development |
| 91. | Itumeleng Wellness Solutions |
| 92. | Jabukile Consultancy |
| 93. | Jayleen Financial and Advisory Services |
| 94. | Jezilla Projects |
| 95. | Jobafrik Consulting |
| 96. | Johsie Enertprise |
| 97. | Josmap Training Institute |
| 98. | Jucamo Shelf 4 CC. |
| 99. | K Boneng Consulting Services (Pty) Ltd |
| 100. | K-Leng Touch, Events and Skills Development |
| 101. | Kamanga Skills Projects |
| 102. | Karabo Ya Karabo |
| 103. | Kgaka Kgolo Institute |
| 104. | Khaas Training Academy |
| 105. | Khesana Business Enterprises |
| 106. | Khongoloti Training Academy |
| 107. | KTMO Business Solutions |
| 108. | Kwazulu Skills Academy |
| 109. | KWEM Management Solutions |
| 110. | Legae Human Capital Projects |
| 111. | Legalnalulwazi |
| 112. | Lesedi Life Holdings |
| 113. | Letlotlo La Gae (Pty) Ltd |
| 114. | Letsema Trade and Invest |
| 115. | Lewerb Holdings (PTY) Ltd |
| 116. | LO Tantsi Fire Consultants CC. |
| 117. | Lorpen Investments |
| 118. | Lunghisa Trading 72 |
| 119. | Lwazi Community Facilitator |
| 120. | M.I.C. Training and Development |
| 121. | Mabuya Amahle Trading |
| 122. | Mahlwehlweni Trading Enterprise |
| 123. | Maile Consulting |
| 124. | Majuba Technical Vocational Education and Training |
| 125. | Makavila Suppliers CC. |
| 126. | Makhuba Development Projects CC |
| 127. | Mancosa (PTY) LTD T/A Management College of Southern Africa |
| 128. | MANCOSA Pty (Ltd) |
| 129. | Mantrapro (PTY) LTD. |
| 130. | Manzolwandle Holdings |
| 131. | Matash Holdings (Pty) Ltd |
| 132. | Matsila Holdings |
| 133. | Mavco Engineering Pty Ltd |
| 134. | Maxlen Holdings |
| 135. | Mcebo Technologies |
| 136. | Menliserve |
| 137. | Mgwezane Training and Events Management CC. |
| 138. | Miczo's Enterprise |
| 139. | Mimoisa Business Solutions CC |
| 140. | Mimosa Business Consultants |
| 141. | Mintirho Development Services |
| 142. | Misol Projects cc |
| 143. | MJ Mafunisa Consulting (PTY) LTD |
| 144. | Mmitsa Training Solution Pty Ltd |
| 145. | MML Consulting CC. |
| 146. | MMPS Holdings |
| 147. | Mod-Mosh Projects and Consulting (PTY) LTD |
| 148. | Mohlaje Solutions (Pty) Ltd |
| 149. | Mortarboard Training Solutions |
| 150. | Mosako Wa Kitso |
| 151. | Motshegwa Construction and Accounting Services (PTY) LTD |
| 152. | Moving Business Altitudes Consulting |
| 153. | Mowils Consultants |
| 154. | Mpumalanga School of Government - MPSG |
| 155. | MTK Corporate Solutions |
| 156. | MUHANGWENE DEVELOPMENT ENTERPRISE |
| 157. | Mzamo and Mbuso Business Consultancy CC |
| 158. | Nalengmokoni Investors (Pty) Ltd |
| 159. | National School of Government (NSG) |
| 160. | NEDTEX73 |
| 161. | Nemalale Eagles Consultancy CC |
| 162. | Nghano Training and Development Centre |
| 163. | NGM Skills Transfer |
| 164. | Nhlahle Development Agency |
| 165. | NLKN Holdings (Pty) Ltd |
| 166. | ONALO GENERAL TRADING PTY (LTD) |
| 167. | Orchards Graduate School (Pty) Ltd |
| 168. | Outeniqua Leadership Institute |
| 169. | Pachedu Skills Solutions |
| 170. | Pandelani Investment Holdings (PTY) LTD. |
| 171. | Phangamatomela Trading (PTY) Ltd |
| 172. | Philani Solutions |
| 173. | Pioneer Business Consulting |
| 174. | PMA Holdings (PTY ) LTD. |
| 175. | PMG Training |
| 176. | Positive Thinking Consultants cc |
| 177. | Power Rush Trading 170 CC. |
| 178. | Powernexus |
| 179. | Prestige Leaders Consulting (Pty) Ltd |
| 180. | Princetop Corporative Training (Pty) Ltd |
| 181. | Pro Jentibus Sports Development NPC |
| 182. | Pro-Active Public Services (Pty) Ltd |
| 183. | Prodigy Business Services |
| 184. | Progressive School of Business and Engineering (Pty) |
| 185. | Prospen Group (Pty) Ltd |
| 186. | Proverb Financial Services |
| 187. | Pudi's Educational Services And Youth Development |
| 188. | Qeto Business Consulting |
| 189. | Ramazwi Security Service and Training Agency (Pty) Ltd |
| 190. | Reflections Development Institute |
| 191. | Regen Institute of Leadership and Management Education |
| 192. | Regenesys School of Public Management |
| 193. | Regent Business School (Pty) Ltd t/a Regent Business School |
| 194. | Riostep (Pty) Ltd |
| 195. | Sanctus Holdings PTY Ltd |
| 196. | Sebobatho Project Management |
| 197. | SH Consult for Self Help Promotion |
| 198. | Shekinah Deep Excellence (PTY) LTD |
| 199. | Sijongo Trading CC |
| 200. | Sikhokhelwe Co-op Support Specialists CC |
| 201. | Silalele Consulting CC. |
| 202. | Siphephelosolwazi Skills Development Initiative CC. |
| 203. | Sisonke Training and Consulting |
| 204. | Siyakhula Trust ETD Institute Pty Ltd |
| 205. | Siza Nesu Training and Consultants |
| 206. | Skeelz Learning And Development Consultants (PTY) LTD |
| 207. | South African Institute of Learning (SAIL) |
| 208. | South African ABET Development Agency SAADA |
| 209. | South African Governance and Business College |
| 210. | Step Ahead Academy (Pty) Ltd |
| 211. | SWARANANG MANAGEMENT CONSULTING CC |
| 212. | Tachfin Holdings |
| 213. | Tasc Business Consulting and Training |
| 214. | Tau and Tau Training Enterprises Pty Ltd |
| 215. | Thandiwenathi (Pty) Ltd |
| 216. | The Crimson CO CC. |
| 217. | The Diplomatic Academy |
| 218. | Thebu Financial & Management Services |
| 219. | Thembeni Skills Development Trading and Projects |
| 220. | Thubelihle Graduate Institute |
| 221. | Thuto Lere Community Empowerment Programme |
| 222. | Tippinggate Business Solutions |
| 223. | Tlaletso Consultants |
| 224. | Tloumogale Business Development & Consulting |
| 225. | Tloumogale Business Development & Consulting (Pty) Ltd |
| 226. | Tonex Management Solutions (Pty) Ltd |
| 227. | Training at Work (Pty) Ltd |
| 228. | Transafric Consulting Pty Ltd |
| 229. | Transgeneracion Consulting |
| 230. | Tsebong Training Centre |
| 231. | Tshepang Consulting & Project |
| 232. | Tshisimani Holdings (PTY) Ltd. |
| 233. | Tshwane Training Institute (Pty) Ltd |
| 234. | Tsoga re dire Holdings (Pty) Ltd |
| 235. | Tswelopele Rural Development Network |
| 236. | Tuns Trading and Projects (Pty) Ltd |
| 237. | Twin Peak Technologies |
| 238. | Ubuqhawe Consulting (Pty) Ltd |
| 239. | Umqondo Consultancy |
| 240. | Unakho Business Solutions |
| 241. | UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD |
| 242. | Uweso Consulting (Pty) Ltd |
| 243. | Vala Nge Bhetshu Human Capital Development (Pty) Ltd |
| 244. | Vantage Training |
| 245. | Vhutshilo Health And Training Organisation |
| 246. | Vision Africa Training Institute |
| 247. | Vuca Institute of Leadership Development |
| 248. | Vukauzakhe Traiding Enterprise |
| 249. | Vumilia Africa Group |
| 250. | Wabu Training and Development |
| 251. | Weinvest Investments |
| 252. | World Pace Development and Training Institute |
| 253. | Yamangcuse Consulting |
| 254. | Zizzy Printing & Projects (Pty) Ltd |
| 255. | ZJ Africa Learn (pty)Ltd |
| 256. | ZMG CONSULTING |
| 257. | ZwelixolileTrading Enterprise |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |