SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Hospitality Reception 
SAQA QUAL ID QUALIFICATION TITLE
14116  National Certificate: Hospitality Reception 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
Was CATHSSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  126  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 0160/05  2007-01-23  2007-10-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-10-30   2011-10-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
59790  Further Education and Training Certificate: Hospitality Reception  Level 4  NQF Level 04  126  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for the reception function within the accommodation industry. It brings together all aspects of front office and supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation services diploma and provides articulation with Gaming, Travel and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that an FEC certificate, or equivalent, has been obtained by the candidate at level 4. (The matric certificate meets these requirements). 

RECOGNISE PREVIOUS LEARNING? 
N 

QUALIFICATION RULES 
Rules of Combination

All fundamental unit standards are compulsory (64)
All core unit standards are compulsory (64)
A selection of elective unit standards (6) 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Operate a computer
  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Identify work opportunities
  • Apply for a job or experience placement
  • Prepare written communications
  • Provide first aid
  • Handle mail, messages and written communications
  • Provide customer information and book external services
  • Deal with the arrival of customers
  • Prepare customer accounts and deal with departures
  • Exchange foreign cash and travelers cheques
  • Co-ordinate the greeting and assisting of guests on arrival and departure
  • Maintain the front office service
  • Maintain the portering / concierge service
  • Describe layout, services and facilities of the organisation
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Describe the sectors of the hospitality, travel & tourism industries
  • Conduct on-the-job-coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Source information about self employment opportunities
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Create, maintain and improve productive working relationships
  • Plan and conduct meetings
  • Induct new staff to the workplace
  • Plan, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
  • Manage ones own development and time
  • Control and order stock 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature, specifically:
  • FH15 - "Maintain the front office service". 
    		•

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    NOTES 
    This qualification has been converted to a Further Education and Training Certificate with a new Qualification ID: it is replaced by 59790: Further Education and Training Certificate: Hospitality Reception, NQF Level 4, 126 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02  1 
    Core  7801  Describe the sectors of the Hospitality, Travel and Tourism Industries  Level 2  NQF Level 02  2 
    Core  7663  Handle mail, messages and written communications  Level 2  NQF Level 02  1 
    Core  7799  Maintain a safe working environment  Level 2  NQF Level 02  2 
    Core  7710  Deal with the Arrival of Customers  Level 3  NQF Level 03  2 
    Core  7860  Introduce new staff to the workplace  Level 3  NQF Level 03  1 
    Core  7796  Maintain a secure working environment  Level 3  NQF Level 03  1 
    Core  7820  Operate a payment point and process payments  Level 3  NQF Level 03  3 
    Core  7703  Provide Customer Information and Book External Services  Level 3  NQF Level 03  2 
    Core  7844  Contribute to the identification of short term supply needs  Level 4  NQF Level 04  1 
    Core  7821  Develop self within the job role  Level 4  NQF Level 04  3 
    Core  7721  Exchange Foreign Cash and Travellers Cheques  Level 4  NQF Level 04  2 
    Core  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04  3 
    Core  7846  Maintain the cleaning programme for own area of responsibility  Level 4  NQF Level 04  2 
    Core  7839  Maintain the receipt, storage and issue of goods  Level 4  NQF Level 04  5 
    Core  7873  Manage one`s own development  Level 4  NQF Level 04  3 
    Core  7836  Monitor customer satisfaction  Level 4  NQF Level 04  3 
    Core  9244  Plan and conduct meetings  Level 4  NQF Level 04  4 
    Core  7827  Source information about self-employment opportunities  Level 4  NQF Level 04  3 
    Core  7722  Co-ordinate the Greeting and Assisting of Guests on Arrival and Departure  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5  5 
    Core  7884  Control and order stock  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7730  Maintain the Portering/ Concierge Service  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7866  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5  3 
    Core  7729  Maintain the Front Office Service  Level 6  Level TBA: Pre-2009 was L6  3 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01  1 
    Fundamental  7813  Identify work opportunities  Level 2  NQF Level 02  2 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02  3 
    Fundamental  7815  Apply for a job or work experience placement  Level 3  NQF Level 03  2 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03  8 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03  1 
    Fundamental  7786  Operate a Computer  Level 3  NQF Level 03  8 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03  3 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04  4 
    Fundamental  7822  Prepare written communications  Level 4  NQF Level 04  3 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04  8 
    Fundamental  7854  Provide First Aid  Level 4  NQF Level 04  4 
    Elective  7702  Greet and Assist Guests on Arrival and Departure  Level 2  NQF Level 02  2 
    Elective  7739  Prepare, service and clear function rooms  Level 2  NQF Level 02  2 
    Elective  7700  Provide a collection and delivery service  Level 2  NQF Level 02  2 
    Elective  7698  Store and handle customer and establishment property  Level 2  NQF Level 02  1 
    Elective  7829  Handle and record refunds  Level 3  NQF Level 03  2 
    Elective  7706  Maintain a Booking System  Level 3  NQF Level 03  3 
    Elective  7725  Provide a valet/butler service  Level 3  NQF Level 03  3 
    Elective  7852  Audit Financial Procedures/ Conduct Night Audit  Level 4  NQF Level 04  4 
    Elective  7727  Maintain practices and procedures for handling cash/cash equivalents  Level 5  Level TBA: Pre-2009 was L5  3 
    Elective  7726  Maintain Practices and Procedures for Handling Foreign Cash/ Cash Equivalent  Level 5  Level TBA: Pre-2009 was L5  3 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. INTERNATIONAL HOTEL SCHOOL THE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.