SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Harness diversity and build on strengths of a diverse working environment

SAQA US ID	UNIT STANDARD TITLE
15233	Harness diversity and build on strengths of a diverse working environment
ORIGINATOR
SGB Generic Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Generic Management
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 5	Level TBA: Pre-2009 was L5	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2006-05-02	2007-11-28	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2008-11-28		2011-11-28

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
252043	Manage a diverse work force to add value	Level 5	Level TBA: Pre-2009 was L5	6

PURPOSE OF THE UNIT STANDARD

This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:

Identifying the nature of diversity in the working environment.

Identifying the positive consequences of diversity in the working environment.

Dealing with diverse individuals and groups.

Dealing with disagreements and conflict arising from diversity amongst individuals and groups.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

it is assumed that people learning towards this Unit Standard are competent in:

Communication at NQF level 4.

Computer Literacy at NQF level 4.

UNIT STANDARD RANGE

Diversity includes differences in culture, values, race, age, sex, language, education.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify the nature of diversity in the working environment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Diversity is defined in terms of differences in culture, values, race, age, sex, language, education, etc.

ASSESSMENT CRITERION 2

2. Diversity is explored as a potential source of discrimination.

ASSESSMENT CRITERION 3

3. The implications of diversity for external and internal relationships is explored and explained with examples.

ASSESSMENT CRITERION 4

4. Cultural biases, stereotypes and perceptions are identified together with the influence they can have on dealing with diversity.

SPECIFIC OUTCOME 2

Identify the positive consequences of diversity in the working environment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The benefits of diversity in employees and clients for an organisation are explained with examples.

ASSESSMENT CRITERION 2

2. Ways of utilising the diverse talents, attitudes and values of employees are explored with a view to maximising the productivity of the section/division/department.

ASSESSMENT CRITERION 3

3. Ways of meeting the diverse needs of employees in the section/division/department, within organisational policy and procedures, are explored so as to create a happy and motivated workforce/team.

ASSESSMENT CRITERION 4

4. Ways of meeting the diverse needs of clients with a range of products and services is explored to maximise the profitability/effectiveness of the section/division/department and/or the organisation as a whole.

ASSESSMENT CRITERION 5

5. Diverse viewpoints are encouraged in team/group/section/division/department meetings.

SPECIFIC OUTCOME 3

Identify and utilise commonality in diversity in the workplace to make the group more effective.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Common values and attitudes prevalent amongst employees are identified to use as a basis for work to be performed, communication methods and creation of mutual respect and trust.

ASSESSMENT CRITERION 2

2. Common values agreed to are written into all team documentation.

ASSESSMENT CRITERION 3

3. Common values which are to be written into the mission, strategies and objectives of the organisation are forwarded to the people responsible for the compilation of the documents.

ASSESSMENT CRITERION 4

4. Generation of diverse viewpoints is encouraged in team brainstorming.

SPECIFIC OUTCOME 4

Deal with disagreements and conflict arising from diversity amongst individuals and groups.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. All incidents of conflict and disagreement and acts of indignity are recognised and dealt with according to organisation policy and procedures.

ASSESSMENT CRITERION 2

2. All dealings and interaction between employees and with clients demonstrate mutual respect.

ASSESSMENT CRITERION 3

3. All cases of discrimination and discriminatory practices are identified and handled at the appropriate level of authority in the organisation.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Assessment of this Unit Standard should be contextual and practical.

Assessors must be registered as an assessor with the Services SETA ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.

Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.

The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.

Assessment should include both formative and summative assessment.

Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Techniques for effective management of diversity (transformational leadership).

Understanding of how values affect leadership style.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems relating to the conflict, disagreements and discrimination.

UNIT STANDARD CCFO WORKING

Work effectively with others when working towards common solutions.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities when implementing solutions according to agreements.

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information on the nature of diversity in the workplace.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when dealing with conflict.

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems.

UNIT STANDARD CCFO CONTRIBUTING

In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:

Being culturally and aesthetically sensitive across a range of social contexts when dealing with diversity in the workplace.

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 252043, which is "Manage a diverse work force to add value", Level 5, 6 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	58394	National Certificate: Film and Television Production	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Core	50245	National Certificate: Maintenance Coordination	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2010-11-11	TETA
Core	61594	National Certificate: Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2009-05-02	As per Learning Programmes recorded against this Qual
Core	57631	National Certificate: Radiation Protection	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	EWSETA
Core	49745	National Certificate: Value Engineering	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	QCTO
Core	57427	National Certificate: Youth Development	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	58802	National Diploma: Disability Employment Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	SABPP
Core	58473	National Diploma: Freight Handling Logistics	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Core	49023	National Diploma: Liaison Interpreting	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	QCTO
Core	50333	National Diploma: Occupationally Directed Education, Training and Development Practices	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	49783	National Diploma: Joint and Multi-National Operations	Level 6	NQF Level 06	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	49063	National Certificate: Geographical Information Sciences	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	CETA
Fundamental	49107	National Certificate: Inspection and Enforcement Services	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Fundamental	49336	National Certificate: Law Enforcement: Sheriffing	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	58624	National Certificate: Library and Information Services	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-03-13	ETDP SETA
Fundamental	50419	National Certificate: Port Control and Admissions	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2009-06-29	Was PSETA until Last Date for Achievement
Fundamental	58579	National Diploma: Air Traffic Control	Level 6	NQF Level 06	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Elective	66489	Further Education and Training Certificate: Foundry Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2013-11-07	MERSETA
Elective	57611	National Certificate: 2D Animation	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Elective	50438	National Certificate: Immigration Services	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2009-06-29	Was PSETA until Last Date for Achievement
Elective	59429	National Certificate: Inclusive Education	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	58978	National Certificate: Journalism	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Elective	49123	National Certificate: Journalism	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2007-10-18	Was MICTS until Last Date for Achievement
Elective	36438	National Certificate: Local Economic Development	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Elective	49337	National Certificate: Multi-National Safety and Security Operations Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Elective	50060	National Certificate: Public Administration	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Elective	48553	National Diploma: Corrections Science	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	SAS SETA
Elective	49853	National Diploma: Defensive Mission Control	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2008-09-17	Was SAS SETA until Last Date for Achievement
Elective	59304	National Diploma: Freight Forwarding and Customs Compliance	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	TETA
Elective	58309	National Diploma: Project Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	50330	Bachelor: Occupationally Directed Education Training and Development Practices	Level 6	NQF Level 07	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Accreditation & Training Services
2.	AFRICA COMPETENCY DEVELOPMENT (PTY) LTD
3.	Aldabri 106 Institute for Quality Pty Ltd
4.	Amaqamu Project Management and Consulting
5.	ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD
6.	Aubrey Nyiko Business Enterprise cc
7.	AVAX SA 481 CC. T/A Mandisa Development Services
8.	Ayoba Training Institute (Pty)Ltd
9.	BLC Entertainment
10.	Bohlali Provider Support
11.	BORDERGATE EVENTS MANAGEMENT AND PROJECTS
12.	Central Institute of Professional Studies and Services
13.	Circleway College
14.	Dabulamanzi & Njabulo Ndaba Consulting cc
15.	Dee-Bravo Training Centre
16.	Department Of Justice (head Office)
17.	Divine Inspiration Trading 704 PTY Ltd
18.	Dotcentre Business Consulting (Pty) Ltd
19.	EDUTEL SKILLS DEVELOPMENT PTY LTD
20.	Edutraining Business College
21.	Emergence Learning Academy (Pty) Ltd
22.	Employ and Empower Deaf (Pty) Ltd
23.	Enjo Consultants (Pty) Ltd
24.	EYETHU NATIONAL COMPUTER COLLEGE PTY LTD
25.	FILM Mentorship & Training SA
26.	Frayintermedia Cc
27.	Future Discovery Training Academy CC
28.	Gauteng City College
29.	HILLCROSS BUSINESS SCHOOL (PTY
30.	ICM t/a Institute for Career Management
31.	Igugu Training and Investments
32.	Infomage Pty Ltd
33.	Inkwazi Learning Network
34.	Isamon Vocational College of Excellence Pty Ltd
35.	Jeppe College of Commerce and
36.	Josmap Training Institute
37.	Keetileafrika Training Institute
38.	Khaas Training Academy
39.	Learnership Support Systems (Pty) Ltd
40.	MACCAUVLEI LEARNING ACADEMY (PTY) LTD
41.	Makwedeng Training
42.	MANCOSA Pty (Ltd)
43.	MBOWA COLLEGE PTY LTD
44.	Media Village Training
45.	MENTORNET (PTY) LTD
46.	Metro Minds
47.	Musengavhadzimu Media
48.	N MAHARAJ ATTORNEYS
49.	Neolebongi Trading Enterprise
50.	Next Step Academy (Pty) Ltd
51.	NTI College
52.	OL Afrika Media
53.	OMNI HR CONSULTING PTY LTD
54.	OPELONG BUSINESS INSTITUTE (PT
55.	Peo Entle HIV Wellness Management and Youth Skills Development NPO
56.	Petra Institute of Development
57.	Petra institute of Development (PTY) Ltd
58.	PFIM Trading (Pty) Ltd
59.	Pitt Institute T/A Imithombo Institute
60.	Posh Multimedia
61.	Pretoria Technical College
62.	PRX SCHOOL TEST
63.	PTDEV (Pty) Ltd
64.	QUARPHIX (PTY) LTD
65.	Reflections Development Institute
66.	Regenesys Management (Pty) Ltd
67.	Regent Business School (Pty) Ltd t/a Regent Business School
68.	Resonance Institute of Learning
69.	Richfield Graduate Institute of Technology Pty Ltd
70.	SA Maritime School and Transport College
71.	Saint Colonel Graduate Institute (PTY) Ltd
72.	Sebenzisanane Human Capital
73.	SEOPOSENGOE TRAINING CONSULTANCY CC
74.	Siza Nesu Training and Consultants
75.	SOUTH AFRICAN NATIONAL WAR COLLEGE
76.	South West Gauteng Tvet College
77.	Southern African Institute of Learning (SAIL)
78.	T Mabuya & Associates (Pty) Ltd
79.	Tembe Service Providers
80.	The Brokers Learning Centre
81.	The Finishing College (Pty) Lt
82.	The Institute of People Development
83.	Thobologo Training and Education Group (Pty) Ltd
84.	Thuto Adult Centre
85.	TMG Quality Services
86.	Together Lifestyle Resort Pty Ltd
87.	Trainers Without Borders
88.	Training Answers
89.	Training Consultant and SD College
90.	Tshepang Consulting & Project
91.	TSP COLLEGE
92.	Ulwazi Training & Development
93.	Umqondo Consultancy
94.	Universal Knowledge Software
95.	UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD
96.	University of Johannesburg
97.	University of Venda
98.	Varsity Institute of Science & Technology (Pty)Ltd
99.	VERYCOOLIDEAS
100.	WARRANT OFFICER ACADEMY
101.	Whitestone College
102.	ZA WIT (PTY) LTD