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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Human Resources Management and Practices Support 
SAQA QUAL ID QUALIFICATION TITLE
20893  National Certificate: Human Resources Management and Practices Support 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
Was SABPP until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 03 - Business, Commerce and Management Studies  Human Resources 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Registered" 
SAQA 0540/02  2002-02-13  2005-02-13 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2006-02-13   2009-02-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
49691  Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  140   

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification will be useful to people who support and participate in human resources management and practices.

People credited with this qualification are able to:
  • support the implementation of processes and systems related to human resources management and practices in one or more of the following role clusters:
  • acquisition, development and utilisation of people
  • establishment and improvement of labour and employee relations
  • compensation and administration related to human resources management and practices
  • collect, collate, and distribute information related to people management in line with a given plan
  • provide advice on or refer to appropriate person in response to queries on organisation procedures related to people management
  • demonstrate basic understanding of people dynamics and impact in the workplace
  • demonstrate basic understanding of the functioning of business and the role and contribution of individuals within organisations.

    Rationale of the qualification:

    Organisations require persons who are able to support human resources management processes and practices.
    There is also a need for an initial qualification as a possible first leg of a learning progression path in the human resources management and practices field.

    Learners need the qualification to increase their access to employment. It will enable persons who are fulfilling some of the support roles in human resources management and practices without formal qualifications to obtain recognition for their competence.

    The specified components in the core category will ensure portability across the Human Resources Management and Practices role clusters, whilst the elective category will make provision for specialisation in a specific area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners will be competent in:
  • Communication at NQF level 3
  • Mathematical Literacy at NQF level 3

    Recognition of prior learning:

    This qualification can be achieved wholly or in part through recognition of prior learning in terms of the criteria laid out.

    Evidence can be presented in a variety of forms, including international or previous local qualifications, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

    All such evidence should be judged according to the general principles of assessment described in the note for assessors under Criteria for Registration of Assessors. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    Mathematics Fundamentals: 45 credits, which are essential to the purpose of this qualification. 

    EXIT LEVEL OUTCOMES 
    On completion of this qualification, the learner will be able to:
  • Perform administrative duties related to human resources management and practices
  • Support the implementation of procedures and systems related to human resources management and practices in all of the following role clusters:
  • strategic planning for human resources management and practices
  • acquisition, development and utilisation of people
  • establishment and improvement of labour and employee relations
  • compensation and administration related to human resources management and practices
  • Collect, collate, and distribute information related to human resources management and practices in the context of a predetermined plan
  • Provide advice on or refer to appropriate person in response to queries on organisation procedures related to human resources management and practices
  • Demonstrate basic understanding of people dynamics and impact in the workplace
  • Demonstrate basic understanding of the functioning of business and the role and contribution of individuals within organisations
  • Identify strengths and areas for improvement in own learning through self-reflection and reflection on support for organisational human resources management and practices. 

  • ASSOCIATED ASSESSMENT CRITERIA 
  • Administrative duties are correctly identified and interpreted
  • Administrative duties are performed within agreed time frames in accordance with instructions and requirements
  • Obstacles to performing administrative duties are identified and appropriate action is taken to remove obstacles oneself or with the help of others.
  • A plan to collect and collate relevant information is correctly interpreted and executed according to the requirements of the plan.
  • Appropriate decisions are made to provide advice or to refer to someone else in response to queries related to human resources management and practices.
  • The principles of interactions between people are correctly explained.
  • The impact on the functioning of own organization of positive and negative interactions between people is correctly identified and explained.
  • The principles of successful business operations are correctly explained in the context of own organization.
  • Categories of role players and their respective contributions to own organization are correctly identified and explained.
  • Support for the implementation of human resources management and practices procedures and processes is demonstrated in accordance with best practices and organizational and legal requirements.
  • Strengths and areas for improvement in own learning are correctly identified and adequately evaluated.

    Integrated Assessment

    For award of the qualification, a candidate must achieve each unit standard.
    In addition, candidates must demonstrate the ability to engage in supportive function in an integrative way, dealing with divergent and "random" demands effectively. 

  • INTERNATIONAL COMPARABILITY 
    This qualification and the component unit standards have been compared with similar qualifications from the following countries:
  • New Zealand
  • Scotland
  • Australia.

    In addition, the abilities described in the unit standards have also been compared with the findings of the research commissioned by the World Federation of Personnel Management Associations (WFPMA) as contained in the report by Chris Brewster, Elaine Farndale and Jos van Ommeren, HR Competencies and Professional Standards (Cranfield University, June 2000).

    In general this qualification and its component unit standards compare well with their international counterparts. The only major differences are in formatting and scope of coverage or focus. The qualification found to be the most comparable to this one is Scottish Vocational Qualification (SQV) no. G478 Personnel Support Level 3, albeit that SQV Level 3 seems to be more comparable to the South African NQF Level 5 and that the SVQ qualification is consequently at a somewhat higher level. The differences in the NVQ and NQF level structures make direct comparison difficult. 

  • ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. The document "A Framework for Qualifications for Professionals and Practitioners in People Management Processes" explains the relations between these qualifications. 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA.

    Notes for assessors:

    Assessors should keep the following general principles in mind when designing and conducting assessments:
  • Focus the assessment activities on gathering evidence in terms of the main outcomes expressed in the titles of the unit standards to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent as defined below:

    Principles of assessment:
  • Appropriateness: The method of assessment is suited to the performance being assessed.
  • Fairness: The method of assessment does not present any barriers to achievements, which are not related to the evidence.
  • Manageability: The methods used make for easily arranged, cost-effective assessments that do not unduly interfere with learning.
  • Integration into work or learning: Evidence collection is integrated into the work or learning process where this is appropriate and feasible.
  • Validity: The assessment focuses on the requirements laid down in the Standard; i.e. the assessment is fit for purpose.
  • Direct: The activities in the assessment mirror the conditions of actual performance as closely as possible
  • Authenticity: The assessor is satisfied that the work being assessed is attributable to the person being assessed.
  • Sufficient: The evidence collected establishes that all criteria have been met and that performance to the required Standard can be repeated consistently.
  • Systematic: Planning and recording is sufficiently rigorous to ensure that assessment is fair.
  • Open: Learners can contribute to the planning and accumulation of evidence. Assessment candidates understand the assessment process and the criteria that apply.
  • Consistent: The same assessor would make the same judgement again in similar circumstances. The judgement made is similar to the judgement that would be made by other assessors. 

  • NOTES 
    This qualification has been replaced by qualification 49691, which is "Further Education and Training Certificate: Human Resources Management and Practices Support", Level 4, 140 credits.

    Notes on the Unit Standard matrix of the qualification

    Fundamental:
    20 credits must be selected from the field of Communication studies;
    16 credits must be selected from the field of Mathematics;
    2 credits must be selected from the field of End-user Computing.

    Core:
    60.5 credits must be selected.

    Elective:
    Unit standards with a total of 151 credits are listed in this category. This makes provision for either a generalist or a specialist qualification.

    For a generalist qualification, the learner is required to select unit standards totalling at least 24 credits from the list of elective unit standards in order to achieve at least 120 credits.

    Learners wishing to specialise in Human Resources Development Support must select unit standards totalling at least 24 credits from the following only:
  • Supervise work unit to achieve work unit objectives;
  • Manage individual and team performance;
  • Prepare learning aids;
  • Advise and refer learners;
  • Plan learning events;
  • Evaluate a course;
  • Manage a skills development course;
  • Plan and conduct assessment of learning;
  • Conduct elementary field research in education, training and development or occupation;
  • Occupational developments;
  • Facilitate targeted skills development.

    Learners wishing to specialise in Compensation Support must achieve the two unit standards totalling 8 credits from the following list and the balance from the list above:
  • Administer data, systems, payments and provide advice related to compensation;
  • Manage the capture, storage and retrieval of human resources information using an information system.

    Learners wishing to specialise in Labour Recruitment Support must select unit standards totalling at least 44 credits from the sub-field of Marketing:
  • Instil in myself a personal marketing culture;
  • Describe features, advantages and benefits of a range of products;
  • Identify customers of the business;
  • Work as a member of a marketing team;
  • Meet marketing performance standards;
  • Take orders from customers to fulfill a need for goods and services;
  • Conduct follow-up with customers to evaluate satisfaction levels. 

  • UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  13995  Demonstrate an understanding of contracts and their sources  Level 1  NQF Level 01 
    Core  14569  Demonstrate an understanding of how to participate effectively in the workplace  Level 1  NQF Level 01 
    Core  13998  Demonstrate an understanding of the principles of supply and demand, and the concept: production  Level 1  NQF Level 01 
    Core  7495  Demonstrate that a person is a physical, mental, spiritual and social being  Level 1  NQF Level 01 
    Core  7498  Describe health care practices and the consequences of chemical dependency  Level 1  NQF Level 01 
    Core  7486  Explain diversity, change and development in societies  Level 1  NQF Level 01 
    Core  7497  Explain human physical development and sexuality  Level 1  NQF Level 01 
    Core  14445  Frame and implement an individual action plan to improve productivity within an organisational unit  Level 1  NQF Level 01 
    Core  13994  Identify and discuss different types of business and their legal implications  Level 1  NQF Level 01 
    Core  7568  Demonstrate knowledge of and produce word processing documents using basic functions  Level 2  NQF Level 02 
    Core  9926  Coach learners  Level 3  NQF Level 03  10 
    Core  10170  Demonstrate understanding of employment relations in an organisation  Level 3  NQF Level 03 
    Core  12135  Represent stakeholders in consultations and discussions on matters that arise at shop floor level  Level 3  NQF Level 03 
    Core  10980  Induct a new employee  Level 4  NQF Level 04 
    Core  10983  Participate in the implementation and utilisation of equity related processes  Level 4  NQF Level 04 
    Core  10978  Recruit and select candidates to fill defined positions  Level 4  NQF Level 04  10 
    Fundamental  7576  Demonstrate the ability to use a database for business purposes  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  7465  Collect and use data to establish complex statistical and probability models and solve related problems  Level 4  NQF Level 04 
    Fundamental  7485  Demonstrate understanding of real and complex number systems  Level 4  NQF Level 04 
    Fundamental  7484  Describe, represent, analyse and explain changes in shape and motion in 2- and 3-dimensional space with justification  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  8977  Evaluate literary texts  Level 4  NQF Level 04 
    Fundamental  7482  Find the derivatives and antiderivatives of a range of sample functions and apply these to problems involving curve sketching, areas under curves, maxima and minima and rates of change  Level 4  NQF Level 04 
    Fundamental  7481  Find the derivatives and integrals of a range of functions including the trigonometric functions and apply these to problems  Level 4  NQF Level 04 
    Fundamental  8978  Motivate judgements on selected literary texts  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  7466  Represent and operate on complex numbers in non-trivial situations  Level 4  NQF Level 04 
    Fundamental  7483  Solve problems involving sequences and series in real and simulated situations  Level 4  NQF Level 04 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  7470  Work with a wide range of patterns and inverses of functions and solve related problems  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  10169  Administer data, systems, payments and provide advice related to compensation  Level 4  NQF Level 04 
    Elective  9931  Advise and refer learners  Level 4  NQF Level 04 
    Elective  9940  Conduct elementary field research in education, training and development or occupation  Level 4  NQF Level 04 
    Elective  10038  Conduct follow-up with customers to evaluate satisfaction levels  Level 4  NQF Level 04  14 
    Elective  10014  Describe features, advantages and benefits of a range of products  Level 4  NQF Level 04 
    Elective  9937  Evaluate a course  Level 4  NQF Level 04 
    Elective  9956  Facilitate targeted skills development  Level 4  NQF Level 04  14 
    Elective  10015  Identify customers of the business  Level 4  NQF Level 04 
    Elective  10021  Instil in myself a personal marketing culture  Level 4  NQF Level 04 
    Elective  9934  Manage a skills development course  Level 4  NQF Level 04 
    Elective  11473  Manage individual and team performance  Level 4  NQF Level 04 
    Elective  10012  Meet marketing performance standards  Level 4  NQF Level 04 
    Elective  9943  Occupational developments  Level 4  NQF Level 04 
    Elective  9950  Plan learning events  Level 4  NQF Level 04  10 
    Elective  9953  Prepare learning aids  Level 4  NQF Level 04 
    Elective  10981  Supervise work unit to achieve work unit objectives (individuals and teams)  Level 4  NQF Level 04  12 
    Elective  10037  Take orders from customers to fulfil a need for goods and/or service  Level 4  NQF Level 04  10 
    Elective  10011  Work as a member of a marketing team  Level 4  NQF Level 04 
    Elective  10171  Manage the capture, storage and retrieval of human resources information using an information system  Level 5  Level TBA: Pre-2009 was L5 
    Elective  7978  Plan and conduct assessment of learning outcomes  Level 5  Level TBA: Pre-2009 was L5  15 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.